Enhancing Public Sector Digital Service Design through Pre-Commercial Procurement
Abstract:This paper addresses the challenges in designing and provisioning digital services for public sector. The ongoing digitalization of public services calls for scalable models for ecosystem based collaborative service design. However, while digitalization of services has been studied extensively from technical and financial viewpoints, less focus has been devoted for the collaborative service design processes. In this paper, we present a critical analysis of an alternative approach to public sector driven ecosys… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.