Enhancing the User Experience in Mobile Phones

Subramanya, S. R.; Yi, Bong-Jae

doi:10.1109/mc.2007.420

Cited by 13 publications

(7 citation statements)

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“…Studies find that hedonic qualities like pleasure and beauty play an essential role in long-term use [23]. Positive long-term user experiences suggest that improved customer satisfaction and loyalty can foster business sustainability [16,24]. This helps to explain why there has been a shift of emphasis from "an experience" (one test session only) to a longer period of use [17,25].…”

Section: Literature Reviewmentioning

confidence: 99%

An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues

Liu

Wei

2019

Sustainability

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We introduce an approach that supports researchers and practitioners to determine the quality of first-time user experience (FTUX) and long-term user experience (LTUX), as well as to identify critical issues with these two types of UX. The product we chose to study is a mobile fitness application. Mobile apps tend to have a much shorter service life than most other products; thus, the developers/designers need to pay great attention to both first-time and long-term user experience. This study is based on a multi-method approach. We employed the AttrakDiff questionnaire to assess users’ first impressions of the app, and the UX Curve method to evaluate how users’ experience of the app has changed over time. Besides the quantitative data, which helped to determine the quality of user experience, we also collected qualitative data during two interviews with participants, and focused on the issues that predominantly deteriorated user experience. A four-coordinate plane tool was designed later in the data analysis process that combined the two kinds of user experience data at the same time, which led to a qualitative positioning of the user experience status of a certain product. The model was further successfully adopted in the identification of user experience issues of an online fitness application.

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Section: Literature Reviewmentioning

confidence: 99%

An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues

Liu

Wei

2019

Sustainability

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“…Hedonic qualities address the matter of emotion and pleasure when persons interact with artifacts. For interactive systems, they have become a matter of competitiveness (Subramanya and Yi 2007). The factors contributing to a rich and satisfying user experience include interactions "that are natural, intuitive, simple, pleasant, easy to remember, and adaptive to individuals' idiosyncrasies" (ibid., p. 114).…”

Section: Engage In Alignment For Collective Intelligencementioning

confidence: 99%

Elicitation Requirements

Oppl

Stary

2019

Designing Digital Work

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This chapter discusses the elicitation in work process design and its requirements on socio-technical support instruments. It provides the conceptual underpinnings of the articulation and alignment processes occurring during work process elicitation, drawing from different disciplines such as social psychology, cognitive sciences, knowledge management, and computer-supported collaborative work. We finally offer a theory-based synthesis of the concepts developed in these areas to inform and reflect on the methods' design in the following chapters.Although a thorough acquisition of work knowledge is almost never readily available for development, requirements can be identified on how information could be articulated and aligned for further processing, both, in terms of elicitation, and representation, as well as inherent conditions and support. Much of the adjacent methodological and technological requirements are not documented-they reside in the minds of experienced developers or stakeholders concerned with organizational design. Although requirements for system design need to be elicited or drawn out, the methodology on how to thoroughly identify the stakeholder capabilities, needs, risks, and assumptions associated with a given work setting, business, or project is unclear in most cases.

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“…Subramanya and Byung [50] focus their study of mobile user experience on three dimensions namely device-related issues, communication-related issues and application related issues. Device-related issues deal with hardware features that would facilitate ease of use of the device and accessories.…”

Section: Mobile User Experience (Mex)mentioning

confidence: 99%

Mobile user experience in a mlearning environment

Botha

Herselman

Greunen

2010

Proceedings of the 2010 Annual Research Conference of the South African Institute of Computer Scientists and Information Techno

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The purpose of this paper is to explore components that influence the Mobile User Experience (MEX) in a mlearning interaction through a review of relevant literature. The application of mobile cellular technology in education has been the focus of the emerging domain of mlearning, and has, through numerous pilots and initiatives, been shown as having the potential to overcome several barriers experienced in education. This potential is, however counterbalanced by studies that show the relative high dropout rate and non-use for learners using a diverse array of electronic learning systems when compared to the traditional face-to-face classroom interactions. The learners as end-users often indicate a frustration with the technology as a major obstacle for the use and participation in technology enhanced learning systems. Moreover, organizations are increasingly requiring evidence that technology enhanced learning systems and programs will be widely accepted and utilized before implementing them. This paper explores and documents the components that would impact on the phenomena within a discourse between the technology affordances and domain requirements as revealed by the literature in the domains of mlearning and Mobile Human Computer Interaction (MHCI).

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Enhancing the User Experience in Mobile Phones

Cited by 13 publications

References 0 publications

An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues

An Empirical Study on User Experience Evaluation and Identification of Critical UX Issues

Elicitation Requirements

Mobile user experience in a mlearning environment

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