2022
DOI: 10.3846/bm.2022.733
|View full text |Cite
|
Sign up to set email alerts
|

Ensuring Consumer Satisfaction With Chatbots in the Baltic States

Abstract: Within the framework of this work, the authors want to study the theoretical foundations of consumer satis-faction, to understand the peculiarities of consumer satisfaction using chatbots. The artificial intelligence and its use is an integral part of modern business development, enabling companies to operate successfully in a competitive environ-ment. This study identifies factors that influence consumer satisfaction with the use of chatbots to enable businesses to improve their use and become more competitiv… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...

Citation Types

0
0
0

Publication Types

Select...

Relationship

0
0

Authors

Journals

citations
Cited by 0 publications
references
References 8 publications
0
0
0
Order By: Relevance

No citations

Set email alert for when this publication receives citations?