“…In concordance with previous literature (Ministère de la Santé Preventive measures leading to cancelling home services (Ito et al, 2021) Most adaptations to the COVID-19 pandemic required a reliable Internet service (Beckman, 2021;Joseph et al, 2021;Tremmel, 2020). People with less access to the technological device and less knowledge on how to use the Internet may be excluded from these services despite often being those who most need them (Beckman, 2021;Shapira, 2021;Walker et al, 2021) Technological difficulties (Quinn et al, 2020) Living alone is associated with psychological outcomes such as anxiety, depression and overall decreased well-being (Goodman-Casanova et al, 2020;Walker et al, 2021) Lower socio-economic status, geographic isolation and overall marginalisation was a barrier to access services (Beckman, 2021;Shapira, 2021;Tremmel, 2020) Change in the resource and services modality could affect their content (Lai et al, 2020) Privacy concerns when using video calls were reported (Scheffers, 2021) Decrease the quality of the communication (e.g. lack of nonverbal signals; Scheffers, 2021) Relying too much on informal caregivers can lead to an increased burden or burnout (Franzosa et al, 2020;Sadarangani et al, 2021)…”