Enterprise 2.0 – Literature Taxonomy and Usage Evaluation

Abstract

In the ten years since the emergence of the Enterprise 2.0 phenomenon, many studies have been realized in this field. This paper surveys today's Enterprise 2.0 literature. Based on the ITIL methodology, it outlines its main research areas and highlights the remaining issues. Also, starting from the lack of empirical evaluation of the real usage of Enterprise 2.0 tools, it proposes to evaluate the use of a social networking platform in a large company based on the relationships created therein. Our findings indicate that social networking tools are not reflecting the employees' actual relations at work.