Enterprise Digitization Enablement Through Unified Communication & Collaboration

Transforming the Workplace: Unified Communications & Collaboration Usage Patterns in a Large Automotive Manufacturer

“…Important to GM was the development of a framework that allowed for continued and controlled adaption, modification and streamlining of the UC&C solution that could, over time, meet changing business needs. A framework was developed that incorporated IT governance, stakeholder and technical acceptance models [22] aligned to UC&C deployment through the introduction of detailed implementation, service management, end user technical adoption plans and incorporated a sixlayer UC&C technical reference architecture model [23]. The resulting framework is comprehensive in relation to meeting the planning, technical, program and end user governance required for initial deployment of a UC&C solution as well as providing a lifecycle model for ongoing modification and development of new and improved functionality.…”