Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

Grady, John; Ohlin, Jane Boyd

doi:10.1016/j.ijhm.2008.06.013

Cited by 63 publications

(41 citation statements)

References 11 publications

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“…Over a hundred nations have implemented disability discrimination legislation with the United States having the longest history with the introduction of the Americans with Disabilities Act, 1990. Yet, the enactment of legislation does not guarantee that disability discrimination will not occur or that industry sectors proactively address disability access requirements (Grady and Ohlin, 2009). For example, the Australian Disability Discrimination Act (DDA) was introduced in 1992 with the intent of ensuring equitable provision of services and opportunities for PwD, accommodation choice remains a major area of concern.…”

Section: Introductionmentioning

confidence: 99%

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Darcy

Pegg

2011

International Journal of Hospitality Management

129

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a b s t r a c tThe tourism sector globally has become increasingly mindful of how an ageing population is reshaping service provision forms and offerings. This being particularly true of accommodation operations where there is a now a growing recognition of the commercial value for providing market groups with exceptional service. With this in mind, this study sought to ascertain the perceptions of managers in the accommodation sector towards disability service provision with a view to identifying any current service gaps or failings. An inductive, qualitative approach was used with the data collection phase incorporating a series of one on one interviews and a focus group. The in-depth interviews were conducted with 10 managers of hotels deemed to have accessible rooms that complied with the relevant building codes and standards. A focus group comprised 22 managers of hotels located in the Sydney central business district, Australia. Study findings revealed five key themes that had not been previously discussed in the literature. They were: inclusive attitudinal approach; safety; the responsibility of people with a disability to communicate their needs to the hotel; perceptions of accessible rooms by the general public; and operational processes. Related themes that emerged from the data analysis that had previously been aligned with the literature included: legislative responsibility, policy and building codes; disability as a market segment; staff awareness/training; and language, marketing, and promotion information. Implications with respect to management of accessible rooms in the accommodation sector are outlined and further areas of research are proposed.Crown

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Section: Introductionmentioning

confidence: 99%

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Darcy

Pegg

2011

International Journal of Hospitality Management

129

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“…Substantive research on ADA disability has focused on access to sport from a nonparticipatory position (Grady & Ohlin, 2009;Mestayer, Black, Edwards, Behlmann, & Cottingham, 2013), physical access to sport and recreational services (Grady & Andrew, 2002) and access to sport websites (Grady & Ohlin, 2004). However, while the ADA and other related legislation address physical barriers and access, individuals with disabilities still purport that physical constraints are a highly limiting factor related to exercise and sport (Meyers, Anderson, Miller, Shipp, & Hoenig, 2002;Rimmer, Riley, Wang, Rauworth, & Jurkowski, 2004).…”

Section: Literature Reviewmentioning

confidence: 99%

The Historical Realization of the Americans with Disabilities Act on Athletes with Disabilities

Cottingham

Carroll

Lee

et al. 2016

Journal of Legal Aspects of Sport

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The Americans with Disabilities Act (ADA) of 1990 has been one of the most powerful tools used by persons with disabilities in the fight for access and equality. Significant case law demonstrates the impact of the ADA on disability sport participation and access, but little is known regarding how the ADA has impacted athletes with disabilities. Thus, the purpose of this study was to gain the perspective of elite athletes with disabilities who competed before and after the ADA's enactment. Participants were interviewed, and the data were transcribed and analyzed. Findings indicated that participants generally felt physical barriers were most problematic before the ADA and improved greatly after the ADA. Economic barriers, social barriers, and barriers of legitimacy were challenging to athletes before the ADA, but views differed on whether these issues improved and to what extent improvement occurred following the implementation of the ADA.

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“…As we see, there is a very broad and transversal legislation in the area of accessibility and tourism. A sample of this is that in the USA there is a single mandatory norm in accessibility (Grady & Ohlin, 2009 ), while in Spain there are around 50. A refl ection of this fact is that, for example, if we wish a room of tourist accommodation to comply with the legislation in force, we should take into account the National level, the TBC, the Andalusian Community level, the Decree 293/2009, of July 7th, and the Law 13/2011, of December 23rd.…”

Section: Spainmentioning

confidence: 99%

Achieving Competitive Advantage through Quality Management

Peris‐Ortiz¹,

Álvarez‐García²,

Rueda‐Armengot³

2015

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Equal access to hospitality services for guests with mobility impairments under the Americans with Disabilities Act: Implications for the hospitality industry

Cited by 63 publications

References 11 publications

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

Towards Strategic Intent: Perceptions of disability service provision amongst hotel accommodation managers

The Historical Realization of the Americans with Disabilities Act on Athletes with Disabilities

Achieving Competitive Advantage through Quality Management

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