Establishment and application of performance measure indicators for universities

Chen, Shun‐Hsing; Wang, Hui‐Hua; Yang, King‐Jang

doi:10.1108/17542730910953004

Cited by 95 publications

(99 citation statements)

References 11 publications

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“…Chen, Wang and, Yang (2009) consider that, in order to promote university education quality, performance measure indicators (PMIs) must be established. These indicators ensure the maintenance of university operating standards, encourage individual universities to work on inadequacies, and promote university competitiveness.…”

Section: A Bsc Analysis: For-profit Entities Versus Non-profit Organimentioning

confidence: 99%

A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field

Gabriel¹,

Dicu²,

Mardiros³

et al. 2017

rrem

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Abstract:The performance and its monitoring is an objective for both economic entities and non-profit organizations (NPOs) that do not pursue the profit, but the engagement in certain social activities. One of the most known instruments used for this purpose is Kaplan and Norton's Balanced scorecard (BSC). In this paper we intend to adapt the classical BSC model in non-profit organizations which activate in educational field. The starting point of our research is represented by an analysis of the literature which contains BSC approaches for different types of NPOs. We consider a number of 22 papers and books in which there can be found aspects, different points of view and objectives, regarding BSC structure for NPOs. Forward we started with the BSC classical structure, reorganizing the four axes and proposing specific indicators and metrics for each of them. More than that, we proposed a hierarchy model for the chosen indicators. At its base, a good knowledge of the particularities of the NPOs for which the BSC was created is mandatory. In respect of, 41 indicators were identified for our model, out of which 10 for the customer axis, 6 for internal processes axis, 14 for financial axis and finally, 11 for innovation and growth axis. Certainly, creating a BSC for NPOs is subjected to potential limits related, on one way, to the organization's capacity/incapacity to obtain non-economic founds and, on the other way, to the ability of the top management to correlate its activity with the operational levels.

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Section: A Bsc Analysis: For-profit Entities Versus Non-profit Organimentioning

confidence: 99%

A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field

Gabriel¹,

Dicu²,

Mardiros³

et al. 2017

rrem

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show abstract

“…As preocupações levantadas pelo decisor e os indicadores construídos nesta pesquisa encontram-se divergentes das preocupações/indicadores encontrados na literatura.Apenas dois SEARCY, 2014;BISOGNO;CITRO;TOMMASETTI, 2014;CHEN, 2014;WANG;YANG, 2009;LEWIS;HENDEL;KALLSEN, 2007;SHIAU, 2006;FLEGG et al, 2004;CULLEN;HASSALL, T.;BROADBENT, 2003).…”

Section: Cotejamento De Indicadores Com Estudos Anterioresunclassified

Avaliação De Desempenho Da Sustentabilidade Financeira Da Universidade Do Mindelo (Cabo Verde): Um Modelo Multicritério Construtivista

Cardoso

Ensslin

Dias³

2016

R. eletr. estrat. neg.

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Este artigo, de natureza exploratória-descritiva, tem por objetivo construir um modelo multicritério de avaliação de desempenho construtivista para apoiar a gestão da sustentabilidade financeira da Universidade do Mindelo (UM), sediada em Cabo Verde, na África. Para tal, selecionou-se a metodologia Multicritério de Apoio à Decisão-Construtivista (MCDA-C). Nas entrevistas com o pró-reitor, identificaram-se 51 conceitos agrupados nas áreas de preocupação: Planos e Orçamentos; Negociações com Entidade Financiadoras; Execução Financeira e Controladoria. O modelo construído permitiu: (i) a avaliação global do desempenho da UM, a qual indicou 50 pontos, em uma escala de 0 a 100; (ii) a proposta de ações de melhoria, para os indicadores que se encontravam com um desempenho no nível comprometedor, que, se implementadas, alavancariam o desempenho da UM; e, (iii) o cotejamento dos indicadores com os propostos pela literatura onde percebeu-se que a maioria não foi incorporada pelo modelo ah doc desenvolvido ao viés construtivista da pesquisa.

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“…Numerous references (e.g. [13][14][15], [2][3], [18] and [19]) have explained some of the attributes/properties of SIs.…”

Section: Literature Reviewmentioning

confidence: 99%

Developing and Establishing Statistical Indicators for Fostering the Quality of Omani HEIs

Al-Hemyari¹,

Al-Sarmi²

2015

IJCDSE

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Establishment and application of performance measure indicators for universities

Cited by 95 publications

References 11 publications

A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field

A Managerial Perspective on the Use of the Balanced Scorecard for Non-Profit Organizations in Educational Field

Avaliação De Desempenho Da Sustentabilidade Financeira Da Universidade Do Mindelo (Cabo Verde): Um Modelo Multicritério Construtivista

Developing and Establishing Statistical Indicators for Fostering the Quality of Omani HEIs

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