Estimating public performance bias through an MTMM model: the case of police performance in 26 European countries

Barlage, Melody; Born, Arjan van den; Witteloostuijn, A. van; Graham, Les

doi:10.1080/01442872.2013.875154

Cited by 8 publications

(8 citation statements)

References 31 publications

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“…Others have criticised traditional police indicators due to several unwanted consequences such as falsifying data and human rights abuses (Kwak et al, 2019). As a result of the criticisms of traditional indicators, several alternative strategies have been proposed (Barlage et al, 2014;Guilfoyle, 2015;Rosenbaum et al, 2015). Scholars suggested a comprehensive system that covers all police measures (Maillard and Savage, 2017).…”

Section: Organisational Performancementioning

confidence: 99%

The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Alosani¹,

Yusoff

Al-Ansi

et al. 2020

IJLSS

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Purpose This study aims to empirically examine the relationship between Six Sigma and organisational performance of the Dubai Police Force (DPF). Moreover, this study further explores the role of innovation culture as a mediating variable between this relationship. Design/methodology/approach A questionnaire survey was conducted to collect research data. The population of the study was composed of head section officers of the DPF. A total of 388 questionnaires were distributed amongst respondents in which 252 of them were returned. Structural equation modelling was performed to test the hypothesised model. Findings Central findings confirmed the effect of Six Sigma and innovation culture on organisational performance. Additionally, innovation culture was found to partially mediate the effects of Six Sigma on organisational performance. Practical implications Findings from this study may enlighten managers, practitioners and academicians on the importance of using Six Sigma in the policing field. This study advocates taking into account preparing appropriate culture when implementing Six Sigma projects given its role in facilitating the implementation of these projects and achieving success. Six Sigma with innovation culture provides a key opportunity for the creation of uniqueness and has the potential to significantly influence organisational performance. Originality/value This study adds to the current knowledge on the role of Six Sigma on organisational performance of police agencies. This study is the first to provide empirical evidence on the mediating role of innovation culture on the relationship between Six Sigma and organisational performance in policing context.

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Section: Organisational Performancementioning

confidence: 99%

The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Alosani¹,

Yusoff

Al-Ansi

et al. 2020

IJLSS

View full text Add to dashboard Cite

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“…(1). Na Europa foram 10 artigos, três na América Latina (Brasil, México e Peru) e um na Oceania (Austrália), além de dois trabalhos que analisaram o desempenho de polícias, em determinado aspecto, de 77 nações (Pare, 2014) e de 26 países (Barlage;Van Den Born;Van Witteloostuijn;Graham, 2014). A pesquisa realizada por Wu (2010) na China e nos Estados Unidos foi contabilizada como realizada nos dois países.…”

Section: Visão Geral Dos Artigos Revisadosunclassified

Desempenho de organizações policiais: revisão sistemática da literatura

Santos

Gomes

2021

RSP

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Em razão da relevante função que as polícias cumprem na sociedade, é importante a obtenção de informações que possam ser utilizadas para avaliar o seu desempenho e, com isso, aprimorar seus serviços e atender às exigências e necessidades da comunidade. Nesse sentido, o presente trabalho teve como objetivo efetuar uma revisão sistemática da literatura acerca do desempenho de organizações policiais. Foram revisados artigos teórico-empíricos publicados entre 2010 e 2020 que tinham como propósito avaliar ou mensurar o desempenho de polícias. Buscou-se identificar modelos teórico-empíricos, com instrumentos de coleta de dados, métodos de análise de dados e variáveis que são empregados em pesquisas a respeito do desempenho das polícias. Por meio dos resultados da revisão de literatura, verificou-se que, dada a complexidade e a diversidade dos serviços prestados pelas organizações policiais, não é possível o estabelecimento de metodologia única para que seja realizada a avaliação do seu desempenho. Por essa razão, o desempenho dessas organizações deve ser mensurado de acordo com os objetivos e atribuições de cada polícia que será avaliada, conforme as atividades que são realizadas e em consonância com a dimensão que se deseja medir. Somente após essa definição é possível escolher as variáveis que serão utilizadas para analisá-lo. Com base nos resultados encontrados, é proposta uma agenda de pesquisa com a finalidade de definir e avaliar o desempenho das polícias brasileiras, de acordo com as suas características e atribuições, de modo a possibilitar o aumento do controle social sobre essas organizações e a melhoria do seu desempenho.

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“…Meanwhile, other researchers have claimed that performance indicators, such as clearance rates, response time and crime rates, are limited (Davis et al, 2015;Gorby, 2013;Sparrow, 2015), as these measurements pay no attention to the actual results of police activities (Barrett and Greene, 2015). Various alternative strategies have been suggested as a result of the critique of such conventional metrics (Barlage et al, 2014;Coldren et al, 2013;Guilfoyle, 2015;Rosenbaum et al, 2015). Specifically, several techniques have recommended the inclusion of police interventions in the programme (Coldren et al, 2013;Maillard and Savage, 2017), whilst others have suggested the use of sophisticated metrics (Fielding and Innes, 2006;Shilston, 2011) and qualitative measures.…”

Section: Organisational Performancementioning

confidence: 99%

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

Alosani¹,

Al-Dhaafri

2020

TQM

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PurposePolice agencies are under pressure to improve their performance and provide outstanding services for the community. In response, academics and practitioners have called to adopt effective methods that help these agencies to achieve their goals. Studies reported that benchmarking has a role to improve organisational performance. However, poor evidence of using benchmarking within police agencies and very few studies examine the relationship between it and police performance. Motivated by this gap, this study aims to explore and examine this relationship under the mediating role of innovation culture.Design/methodology/approachA quantitative methodology was utilised in this study. Data used to examine the hypotheses were obtained from the departments and stations of the Dubai Police Force (DPF), and the population comprised head section officers. A total of 338 questionnaires were distributed to respondents, 252 of which were returned. The hypothesised relationships were tested with the data collected by SPSS and SmartPLS statistical software.FindingsFindings clearly show that benchmarking is directly and indirectly associated with the organisational performance of the DPF through innovation culture. Results support the notion that innovation culture facilitates the implementation of proper benchmarking projects in the DPF, which positively affects different aspects of its performance.Research limitations/implicationsThis study includes several limitations. Specifically, the generalisability of the findings should be considered. The analysis applies only to the DPF in the UAE. Thus, investigating and analysing variables in different police agencies in the UAE or internationally would be valuable.Practical implicationsSeveral recommendations are provided in relation to the obtained results to assist managers and decision makers in the DPF and other police agencies. This study includes suggestions for improving police performance by establishing an innovation culture and adopting benchmarking practices.Originality/valueAlthough several contributions indicated that benchmarking and innovation culture is a key determinant of success, the literature lacks empirical studies investigating this link in the police field. This study is the only one to date that examined this relationship in police services. Accordingly, this study seeks to bridge this gap and delivers empirical evidence and theoretical insight to better understand this relationship.

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Estimating public performance bias through an MTMM model: the case of police performance in 26 European countries

Cited by 8 publications

References 31 publications

The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

The mediating role of innovation culture on the relationship between Six Sigma and organisational performance in Dubai police force

Desempenho de organizações policiais: revisão sistemática da literatura

An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling

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