“…There is an increasing expectation for financial institutions to conduct business in an ethical and socially responsible manner (Scholtens, 2009). This expectation is driven by a broad range of factors, including competitive, societal, political, regulatory, media, and ethical influences (Ali, Frynas, & Mahmood, 2017;Darus, Mad, & Nejati, 2015;Marin, Ruiz, & Rubio, 2009). In addition to financial institutions having an important role in creating a stable macroeconomic environment, they exert significant influence over the stability and sustainability of the finances and livelihoods entrusted to them by individual consumers (Griffiths, 2007).…”