Evaluating ocean carrier selection criteria: perspectives of Tasmanian shippers

Abstract

The purpose of this paper is to evaluate the decision process of Tasmanian shippers when selecting an ocean carrier. Data collected through an internet-based survey is described, and influential selection criteria are reported with the use of exploratory factor analysis. The findings indicate that Tasmanian shippers are both price and service conscious. Tasmanian shippers, unlike their mainland Australian counterparts, have an overwhelming reliance on maritime transportation. The exploratory factor analysis indicates that service takes precedence over price for the subjects of the study. The findings indicate that network and schedule reliability and corporate social responsibility are influential in the choice of ocean freight services. Cargo security and seasonal capacity availability are similarly influential to Tasmania shippers. The study provides insight into the decision-making process of Tasmanian shippers. In this function, it may benefit Tasmanian ocean freight service providers by describing the characteristics that Tasmanian shippers find desirable in selecting between competing carriers. Thus, ocean freight service providers can formulate necessary strategies to attract Tasmania shippers to purchase their liner services.

The study of project cargo logistics operation: a general overview

“…The deciding factors for involving freight forwarders or NVOCC are the shippers' experience level in handling project cargo, convenience, air and sea freight requirements integration to a 3PL provider, price, and services. The most crucial deciding factor to include NVOCC is the need for carriers to provide end-to-end logistics with time-sensitive leveraging their robust networking system to simplify the logistics process, especially for international projects (Fanam and Ackerly 2019).…”

Düzenli̇ Hat Deni̇z Taşimaciliğinda Hi̇zmet Kali̇tesi̇ni̇ Oluşturan Boyutlarin Yapisal Eşi̇tli̇k Modellemesi̇yle Anali̇zi̇

“…As carrier selection criteria are related to service performances determined through various analyses in a number of studies, it is considered that these criteria are among the dimensions of service quality (Thai, 2008). For the purpose of evaluating the decision-making process related to carrier selection in linear transportation Fanam & Ackerly (2019) identified the following five dimensions regarding the selection of liner transportation lines: "service fee, itinerary & freight network, door-to-door transport, corporate social responsibility" They concluded that the most important criteria explaining these dimensions are "the lowest possible freight rate, flexibility of freight rate, domestic and international service network, schedule reliability (ontime arrival and departure), schedule frequency, transit timeframe, perceived reputation of carrier, problem-solving capability"…”

“…While there are numerous studies on service quality in other sectors, very few research directly addresses the dimensions and criteria (determinants) of quality in liner maritime services. Such dimensions and criteria are discussed in studies emphasizing mode or carrier selection criteria (Ho et al 2017;Fanam & Ackerly 2019. On the other hand, the analysis and discussion of the selection variables based on groups of factors allows for identifying the service-and performance-related attributes that are considered to be within the scope of dimensions of service quality (Thai, 2008).…”

Optimal carrier Selection Based on Reliability Under Delivery Spoilage and Cost Constraint

“…As a result, enterprises with logistics outsourcing demand face the problem of how to determine the optimal carrier selection. Speaking generally, the decision criteria of carriers can be categorized into two types: cost and service [1] . Mohammaditabar and Teimoury [2] constructed an optimal carrier selection model that simultaneously achieves the objectives of maximizing total profit and minimizing inventory and delivery cost.…”