Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors

Dissanayaka, Sunil M.; Kumaraswamy, MM; Karim, Khalid; Marosszeky, Marton

doi:10.1080/09544120020010075

Cited by 68 publications

(60 citation statements)

References 4 publications

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“…Harris and McCaffer (2002) maintain that the importance of quality performance and safety at times surpass cost and delivery time in civil engineering projects although, these factors are interrelated and interdependent. Dissanayaka et al (2001) opine that good quality system in construction can help to reduce time-overruns through fewer errors and less rework. Mahadevappa and Kotreshwar (2004) also discover that an emphasis on quality can be supportive by identifying and eliminating the causes of errors and rework thereby reducing costs and making more units of product available for meeting a delivery schedule.…”

Section: Concept Of Qualitymentioning

confidence: 99%

Nfluence of Quality Performance on Clients’ Patronage of Indigenous and Expatriate Construction Contractors in Nigeria

Idoro

2010

Journal of Civil Engineering and Management

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Abstract. Contractors operating in Nigeria are classified as either indigenous or expatriates. The latter is often giving preference over the former in the award of contracts and stakeholders consider this practice unhealthy for growth and development. This study evaluates the influence of the quality performance of the two categories of contractors on their patronage. The objectives are to determine the level and difference in the patronage and quality performance of indigenous and expatriate contractors and the correlation between clients' assessment of the quality performance and patronage of indigenous and expatriate contractors in the Nigerian construction industry. To achieve these objectives, a field survey involving a sample of 43 clients selected from the population of organised clients in Nigeria was conducted. Structured questionnaires were used to collect data. The data collected were analysed to determine the ranking and test of difference in clients' patronage and clients' assessment of quality performance between the two categories of contractors using mean and t-test respectively. The correlation between patronage and quality performance was analysed using Spearman correlation test. The study established that expatriate contractors are being giving preference in the award of contracts. It also established that clients perceive the quality performance of expatriate contractors to be better than that of indigenous contractors and attributed the preference in patronage to this difference. It suggested that indigenous contractors should embark on measures that will improve their quality performance in order to stop the preference for expatriate contractors.

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Section: Concept Of Qualitymentioning

confidence: 99%

Nfluence of Quality Performance on Clients’ Patronage of Indigenous and Expatriate Construction Contractors in Nigeria

Idoro

2010

Journal of Civil Engineering and Management

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“…While Rao et al (1997) find cross-national evidence supporting ISO certification as positively impacting firm quality, Conti (1999: 458) reports that the quality assurance elements of ISO 9000 help in business-to-business contractual relations "when a supplier's capability to design and supply conforming products need to be demonstrated". Terlaak and King (2006) Second, ISO certification has been reported to facilitate communication between businesses: i.e., it involves common-language properties (Casper & Hancké, 1999;Dissanayaka et al, 2001;Grajek, 2004). ISO 9000 certification ensures that an organization has a documented quality management system that is codified into a comprehensive manual (Mendel, 2002).…”

Section: Country-pair Trade Flowsmentioning

confidence: 99%

The impact of ISO 9000 diffusion on trade and FDI: A new institutional analysis

2008

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Abstract:The effects of ISO 9000 diffusion on trade and FDI have gone understudied. We employ panel data reported by OECD nations over the 1995-2002 period to estimate the impact of ISO adoptions on country-pair economic relations. We find ISO diffusion to have no effect in developed nations, but to positively pull FDI (i.e., enhancing inward FDI) and positively push trade (i.e., enhancing exports) in developing nations.

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“…The balance 73 filled online questionnaires were used for data analysis. This represent 37 percent response rate, which is reasona-ble compared with other studies in the field of quality management (Dissanayaka et al, 2001 …”

Section: Sample Selectionmentioning

confidence: 63%

A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka

Thilakarathne

Chithrangani²

2014

IJEFM

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ISO certification is expected to help organizations to enhance quality and efficiency, improve communications, achieve competitive advantage and to increase in market share, reduce costs and achieve a high stock price. The successful implementation of the ISO 9001: 2008 quality management system standard depends on how the standard is perceived by the companies, therefore identification of managerial perception for ISO 9001 system is vital. This research paper presents the results of an investigation carried out to identify managerial attitudes towards ISO 9001: 2008 quality management systems. To realize this goal, a sample consisting of 73 managers, representing both top and middle managers were selected from organizations functioning in Sri Lanka, covering all sectors including manufacturing, services, construction and others. Data were gathered using self administered questionnaire, through an email survey. Results indicated that Sri Lankan companies have high level of understanding for the purpose of ISO 9001: 2008 quality management system; by both certified groups for ISO 9001: 2008 and organizations those commenced the quality management system implementation. The main motivating factors behind the implementation of ISO 9001: 2008 quality management system for both certified companies and organizations already commence the implementation are to achieve quality improvement. The second most motivator for certified organization is to meet the corporate objectives. The principle perceived benefits of implementing ISO 9001: 2008 by both groups are customer satisfaction, increase quality awareness and reduces the production time. None of the parameters analyzed for understanding the purposes of selecting ISO 9001 quality management system and motivational factors for seeking certifications were statistically significant in both groups. Furthermore this investigation concluded that there is an impact towards ISO 9001: 2008 quality management systems by both certified organizations and organizations those commenced the quality system implementation in Sri Lanka. In addition to that study reveals that majority of organizations are seeking certifications irrespective of their sector and type of the organizations. Therefore, this research is vital for making policy decisions of organizations those who anticipate to implement quality management systems for their operations in the future.

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Evaluating outcomes from ISO 9000-certified quality systems of Hong Kong constructors

Cited by 68 publications

References 4 publications

Nfluence of Quality Performance on Clients’ Patronage of Indigenous and Expatriate Construction Contractors in Nigeria

Nfluence of Quality Performance on Clients’ Patronage of Indigenous and Expatriate Construction Contractors in Nigeria

The impact of ISO 9000 diffusion on trade and FDI: A new institutional analysis

A Study on Analysis of Managerial Attitudes towards ISO 9001: 2008 Quality Management System Introduction and Implementation Process in Sri Lanka

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