Evaluating the Public Participation Processes in Community Regeneration Using the EPST Model: A Case Study in Nanjing, China

Abstract

Public participation is increasingly becoming a necessary content in community regeneration in China, though there is a lack of evaluation of the public participation process. This study explores a method for evaluating the public participation process, with the aim of improving the effectiveness of public participation. Based on the American Customer Satisfaction Index (ACSI) and using the analysis method of structural equation modeling, this study has preliminarily established the evaluation model of public participation processes represented by “Expectation–Perception–Satisfaction–Trust (EPST)”, while taking a case study in Nanjing for empirical study. The results show that to improve general satisfaction and public trust in those activities participated in, it is necessary to upgrade public expectation and the public perceived quality at the same time. This study believes that the entire investigation and understanding of public demands before regeneration is the premise to improving the regeneration effect. For community regeneration in Chinese cities, the key is to mobilize public participation, while a detailed understanding of residents’ needs for community environment and community services is an important part of enhancing the effectiveness of regeneration. This study believes that in community regeneration, actively organizing various participation activities and giving full play to the role of local government and third-party organizations are conducive to enhancing the public’s satisfaction with regeneration.

Residential Satisfaction of Subsidized Housing Estates in Post-Reform China: Roles of the Built and Social Environments

“…Specifically, the expectations, which represent both the prior consumption experience and the forecast of the supplier's ability to deliver quality in the future, are largely rational [66], and they naturally exert a direct and positive association with a cumulative evaluation of the satisfaction [67]. Despite the wide application of the ACSI model in the field of residential satisfaction, the extant studies primarily focused on the community service [67,68] and public participation [69].…”

Peran Masyarakat dalam Kontrol Mutu Pelayanan Kesehatan di Mojosongo, Surakarta

“…Penyuluhan kesehatan di masyarakat merupakan komunikasi yang bertujuan untuk meningkatkan secara positif level kesehatan dan mencegah kesakitan di masyarakat dengan cara mempengaruhi kepercayaan sikap dan perilaku (Sharma, 2021). Menggiatkan partisipasi publik dalam penyelenggarakan pelayanan menunjukkan bahwa untuk meningkatkan kepuasan umum dan kepercayaan publik dalam kegiatan yang diikuti, itu diperlukan untuk meningkatkan ekspektasi publik dan persepsi kualitas publik pada saat yang bersamaan (Sun et al, 2022). Melalui kegiatan penyuluhan ini telah membawa dampak positif yaitu adanya peningkatan pengetahuan masyarakat dan meningkatkan harapan bahwa masyarakat dapat memberikan kontribusinya yang maksimal dalam pengawasan pelayanan kesehatan.…”

Overcoming inertia for sustainable urban development: Understanding the role of stimuli in shaping residents' participation behaviors in neighborhood regeneration projects in China

“…In terms of individual factors, previous studies have explored the role of perception, attitudes, intentions, satisfaction, socio-demographic characteristics, etc. (Huang et al, 2023a;Sun et al, 2022;Tang et al, 2022). In terms of external environmental factors, previous research has mainly focused on the effect of social interaction, social norms, public trust, governmental incentives on residents' participation behaviors (Li et al, 2022;Liu et al, 2021aLiu et al, , 2021bWu and Xiong, 2022).…”