Evaluating the usability of COMSATS Institute of Information Technology library website: a case study

Sheikh, Arslan

doi:10.1108/el-08-2015-0149

Cited by 10 publications

(3 citation statements)

References 21 publications

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“…This result indicates that study participants were familiar with real-time chat platforms and were easily able to understand and use the function. With respect to Live Chat, study participants highlighted that issues with question and answer (Q&A) services that do not function properly as offered in existing library apps could be overcome with the instantaneous answering services and the Ask-a-Librarian feature of the model (Sheikh, 2017; Zickuhr et al , 2013).…”

Section: Resultsmentioning

confidence: 99%

A model for mobile curation services in academic libraries

Hwang

Kim

2022

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Purpose To better respond to user needs for personalized information services in the context of academic libraries, this study aims at developing a prototype to provide mobile curation services by using the concept of content curation. Design/methodology/approach This study used a mobile application software development process, which consisted of five phases: user and organizational requirements, architecture design, navigation design, page design and implementation and usability testing. Usability testing was conducted with a total of 20 college students by online surveys at a university. Findings Meta-analysis identified key user needs: diversification of services, more personalized services, active communication with librarians, quality improvement of information and interface improvement. User and organizational requirements derived four main service modules – namely, Curation Services, Live Chat, My Page and My Log. Usability testing regarding ease of use, perceived usefulness and satisfaction indicated that participants were satisfied with the prototype. Research limitations/implications The study extends the discussion of quality academic library services by introducing the concept of content curation that uses the advantages of mobile technologies to overcome existing limitations in library services insufficient for meeting individual user needs. Originality/value Although many studies have discussed mobile library services, few studies have focused on developing a system for such services. The model developed in the study fills the research gap. Above all, the key modules specified by the prototype – Curation Services, Live Chat, My Page and My Log services – are expected to improve existing research and learning support services currently offered by academic libraries.

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Section: Resultsmentioning

confidence: 99%

A model for mobile curation services in academic libraries

Hwang

Kim

2022

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“…59 The design and quality of the contents and services of the library website are important. 60 The use of digital library resources positively impacts research productivity and should be considered. 61…”

Section: Resource Description Discovery and Accessmentioning

confidence: 99%

Library Management Practices in the Libraries of Pakistan

Ullah

Khusro

Ullah

2022

ITAL

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Library and information science has been at an infant stage in Pakistan, primarily in resource management, description, discovery, and access. The reasons are many, including the lack of interest and use of modern tools, techniques, and best practices by librarians in Pakistan. Finding a solution to these challenges requires a comprehensive study that identifies the current state of libraries in Pakistan. This paper fills this gap in the literature by reviewing the relevant literature published between 2015 and 2021 and selected through a rigorous search and selection methodology. It also analyzes the websites of 82 libraries in Pakistan through a theoretical framework based on various aspects. The findings of this study include: Libraries in Pakistan need a transition from traditional and limited solutions to more advanced information and communication technology (ICT)-enabled, user-friendly, and state-of-the-art systems to produce dynamic, consumable, and sharable knowledge space. They must adopt social semantic cataloging to bring all the stakeholders on a single platform. A libraries consortium should be developed to link users to local, multilingual, and multicultural collections for improved knowledge production, recording, sharing, acquisition, and dissemination. These findings benefit Pakistani libraries, librarians, information science professionals, and researchers in other developing countries. To the best of our knowledge, this is the first study of its kind providing insights into the current state of libraries in Pakistan through the study of their websites using a rigorous theoretical framework and in the light of the latest relevant literature.

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“…Among studies dealing with digital technologies and libraries there are also typical usability studies of: desktop versions of web pages (Duncan & Durrant, 2015;Sheikh, 2017), mobile versions of web pages (ChanLin & Hung, 2016;Fung & Chiu & Ko & Ho & Lo, 2016), OPAC (Naik & Nikam, 2014), the Primo search engine (Kliewer & Monroe-Gulick & Gamble & Radio, 2016) as well as the EBSCO Discovery Service (Bonner & Williams, 2016). These studies are typical case studies although, a more general perspective was embraced by Taiwanese researchers (Wu & Hsieh & Chang, 2013) who, using the Delphi method, attempted to determine the criteria considered by the students to be the most significant in assessing a usefulness of a library web page as well as services provided through it.…”

Section: Online Access To the Library's Offermentioning

confidence: 99%

Students’ Information Needs and Digital Technologies in Academic Libraries

Mierzecka

2018

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Thesis/objective – The topic of this article is the influence of digital technologies on the functioning of academic libraries in the context of their users’ needs. Users’ information behaviors have changed significantly through the influence of these technologies, what can be identified in particular in students’ behaviors. Do far-reaching changes in the way in which users, in case of this article - students, interact with information cause transformations in the functioning and mission of academic libraries? On the basis of literature containing the results of researches conducted around the world an attempt was made to present the way academic libraries react to these changes and how they modify their services and resources. Research method – The first step in responding to the actual needs of users is to conduct research in this area. For this reason, the subject of the analysis in this article were publications presenting research on the users’ (students) needs in the context of using academic libraries. The next stage was to identify the texts in which the use of digital technology was discussed. The analyzed literature was selected from leading journals indexed in the Science Citation Index Expanded (SCI-EXPANDED), the Social Sciences Citation Index (SSCI), and the Arts & Humanities Citation Index (A & HCI), and included articles which were published within the last 5 years (2013-2018) – a period in which digital technologies in most academic libraries in the world were most widely used, making changes caused by them possible to be diagnosed, and which corresponds to the information query. The results of the query contained 328 articles, 80 of them have been analyzed in detail, because they were deemed to contain the results of research on the functioning of academic libraries in the context of the needs and expectations of the students. Results/conclusions – On the basis of the analysis it can be concluded that the widespread use of digital technologies has changed functioning of academic libraries to a large extent, but these changes are not revolutionary. The way of implementing library tasks has changed, but the tasks themselves as well as the mission of an academic library have remained similar. One of the most important postulates for the future is the necessity of far-reaching personalization of the services being offered. The conducted analysis is based on the research presented in the literature, the next planned stage is verification of these conclusions in empirical research.

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Evaluating the usability of COMSATS Institute of Information Technology library website: a case study

Cited by 10 publications

References 21 publications

A model for mobile curation services in academic libraries

A model for mobile curation services in academic libraries

Library Management Practices in the Libraries of Pakistan

Students’ Information Needs and Digital Technologies in Academic Libraries

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