Evaluating university performance in light of total quality management: A comparative field study

Abstract

This study aims to understand and evaluate the university's performance in the face of technological advancements and challenges encountered by higher education institutions. The Total Quality Management (TQM) framework was utilized to analyze various aspects of academic and administrative performance.The study represents an attempt to shed light on the quality of academic performance, contributing to a deeper understanding of challenges and directing efforts towards sustainable improvements in student experience and education quality. The study reflects a comprehensive understanding of university performance quality, emphasizing the importance of achieving excellence amidst technological changes and modern challenges. The research employed a comprehensive analysis of performance using the Total Quality Management framework, utilizing a diverse set of research methods and techniques. The study applied both quantitative and qualitative analyses to examine various aspects of university performance and provide a comprehensive picture. The results indicated high satisfaction among students with the academic curriculum and significant alignment between faculty opinions and student appreciation. The study also observed strong support for university leadership and comprehensive endorsement of the roles of libraries and information sources.The study concluded with several recommendations, including curriculum improvement, enhancing communication between faculty and students, and supporting facilities and office services.