Evaluation and Analysis of Knowledge Management Best Practices in Software Process Improvement a Multicase Experience

Chugh, Mitali; Chugh, Neeraj; Punia, Devendra Kumar

doi:10.1109/icacce.2015.76

Cited by 9 publications

(5 citation statements)

References 23 publications

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“…Knowledge management serves as a supporting system for any organization (Marques and Sim on, 2006;Chang and Lin, 2015;Wahba, 2015;Hwang, 2016;Hashemi et al, 2018). It consists of a set of rules and strategies that combine technology, business processes, software engineering, human resource management and organizational behavior (Lee and Roth, 2008;Chugh et al, 2015;Shahzad et al, 2016). Knowledge management aims to facilitate the processes of acquisition, creation, storage, sharing and application of knowledge within an organization and across organizational boundaries (Tubigi and Alshawi, 2015;Henttonen et al, 2016;Muthuveloo et al, 2017;Shamim et al, 2019) to support innovation and creativity, enhance the quality of decision making and increase organizational performance (Marques and Sim on, 2006;Ranjbarfard et al, 2014;Raudeliū nien _ e and Szarucki, 2019).…”

Section: Knowledge and Knowledge Managementmentioning

confidence: 99%

Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies

Raudeliūnienė

Albats

Kordab

2020

JKM

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Purpose The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies. Design/methodology/approach Scientific literature analysis, structural equation modeling and expert evaluation (structured questionnaire) were used to develop the research model, collect data from the audit and consulting companies’ experts and test the research hypotheses. Findings The empirical results of this research supported the hypotheses stating that information technologies and social networks positively affect the knowledge management cycle, including five processes (acquisition, creation, storage, sharing and application) within the Middle Eastern audit and consulting companies. Research limitations/implications The research results were generated from the Middle Eastern audit and consulting companies, which form a limitation concerning the geographical area and the business sector. Practical implications From the results of this study, audit and consulting companies, as well as organizations and society broadly, would benefit via the positive effect of information technologies and technology-enabled social networks on the whole knowledge management cycle, which has a further impact on organizational performance. These practical implications are related to a more open, sharing culture that drives organizational performance to the members and stakeholders of organizations, which, in turn, benefits society. Originality/value This research analyzes information technologies and technology-enabled social networks’ impact on knowledge management processes, particularly in the context of the Middle Eastern audit and consulting companies. While the phenomena have received some attention in the prior scientific research, the studied context so far remained under-researched, where a gap is found in studying the knowledge management cycle as a whole.

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Section: Knowledge and Knowledge Managementmentioning

confidence: 99%

Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies

Raudeliūnienė

Albats

Kordab

2020

JKM

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“…It's important to note that while IT is a vital enabler for KM initiatives, KM also involves significant social and cultural aspects. In the end, IT contributes significantly to an organisation's dynamic capabilities, enhancing its overall competitiveness and success (Chugh et al, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Role of Information Technology in Effective Knowledge Management in 21st Century Organisations: An Empirical Study

2023

Journal of Informatics Education and Research

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In the context of the 21st-century dynamic business environment, characterised by constant innovation and technological advancements, effective knowledge management has emerged as a critical driver of organisational success. Given the ongoing evolution of technology, organisations must effectively navigate the intersection of knowledge management and technology to maintain their competitive edge. Knowledge management, as a strategic resource that encompasses human, structural, and technological elements, holds significant importance for contemporary organisations. By seamlessly integrating knowledge into robust technological systems, organisations enhance their capabilities and adaptability. This empirical study aims to explore the multifaceted relationship between Information Technology (IT) and Knowledge Management, shedding light on how modern organisations utilise technology to support the acquisition, dissemination, and utilisation of knowledge assets. As the digital age continues to progress, understanding how IT influences and enhances knowledge management practices becomes increasingly vital for organisations striving to remain competitive, foster innovation, and thrive in today's information-driven world. A sample of 233 respondents was collected from people working in different organizations. Four factors that determine the Role of Information Technology in Effective Knowledge Management in 21st Century Organisations are Collaboration and Communication, Easy Search and Retrievals, Knowledge Capture & Storage, and E-learning and Training.

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“…Dalam menerapkan knowledge management dalam sebuah perusahaan, maka perusahaan harus memiliki sebuah mindset bahwa pengetahuan adalah aset pertama dan sangat penting untuk perusahaan [8]. Knowledge management mendukung secara signifikan software process improvement [9]. Setiap organisasi membutuhkan knowledge management untuk mengelola pengetahuan internal dalam organisasi [10].…”

Section: Pendahuluanunclassified

Implementasi Manajemen Pengetahuan dalam Sistem Layanan Sertifikasi Profesi (Studi Kasus SMKN 1 Garut)

Maulana¹,

Juliane²

2022

JATISI

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Lembaga sertifikasi profesi (LSP) P1 SMKN 1 Garut sebagai pelaksana kegiatan uji kompetensi di lingkungan SMKN 1 Garut dan di SMK jejaring LSP P1 SMKN 1 Garut. LSP P1 SMKN 1 Garut memerlukan model manajemen pengetahuan yang akan diimplementasikan pada saat proses sertifikasi kompetensi keahlian. Penelitian ini bertujuan untuk merancang suatu model manajemen pengetahuan dari mulai knowledge capture sampai knowledge application yang diharapkan dapat membantu meningkatkan kinerja yang efektif dan efisien dari proses sertifikasi profesi di LSP P1 SMKN 1 Garut. Suatu model knowledge management dapat meningkatkan kolaborasi pengetahuan yang dimiliki oleh pihak yang terlibat dalam proses sertifikasi profesi yang diharapkan pengetahuan terus berkembang dan memberikan dampak kinerja yang efektif dan efisien pada proses sertifikasi profesi. Dengan adanya perancangan model manajemen pengetahuan pada sistem sertifikasi pada LSP P1 SMKN 1 Garut akan mempermudah dalam penyimpanan suatu pengetahuan karena sebuah sistem manajemen pengetahuan adalah repositori virtual untuk informasi relevan yang sangat penting untuk tugas – tugas yang dilakukan oleh pihak yang terkait dengan proses sertifikasi profesi di LSP P1 SMKN 1 Garut.

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Evaluation and Analysis of Knowledge Management Best Practices in Software Process Improvement a Multicase Experience

Cited by 9 publications

References 23 publications

Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies

Impact of information technologies and social networks on knowledge management processes in Middle Eastern audit and consulting companies

Role of Information Technology in Effective Knowledge Management in 21st Century Organisations: An Empirical Study

Implementasi Manajemen Pengetahuan dalam Sistem Layanan Sertifikasi Profesi (Studi Kasus SMKN 1 Garut)

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