Evaluation of Advanced Multi-Modal Command and Control Communication Management Suite

Finomore, Victor; Sitz, Adam; Satterfield, Kelly; Castle, Courtney; Blair, Elizabeth

doi:10.1007/978-3-642-39360-0_24

Cited by 2 publications

(3 citation statements)

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“…The present experiment will expand on their work by investigating the effects of a redundant communication suite over radioonly and chat-only displays in the context of both discrete and continuous measures of task performance. Based on previous studies that examined the MMC suite (Finomore et al, 2010;Finomore et al, 2012;Finomore et al, 2013) it was expected that message detection accuracy would be higher in MMC and chat comm. formats as compared to radio.…”

Section: Multi-taskingmentioning

confidence: 99%

“…This suite of tools allows the operator to customize their interface modality to optimize communication effectiveness. The combination of these features in MMC provides operators with the tools necessary to monitor multiple communication channels for critical information, which has been found to increase situation awareness and reduce perceived mental workload (Finomore, Popik, Castle, & Dallman, 2010;Finomore, et al, 2012;Finomore, Sitz, Satterfield, Castle, & Blair, 2013;Satterfield, Finomore, Castle, & Warm, 2011).…”

Section: Introductionmentioning

confidence: 99%

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Blair

Rahill

Finomore

et al. 2014

Proceedings of the Human Factors and Ergonomics Society Annual

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Effective communication is critical to successfully carrying out a task, especially in military operations. Real-time planning, coordination, and directives must be transmitted to operators in order to properly execute their mission. To improve our warfighter's communication effectiveness, researchers in the Air Force Research Laboratory have developed a network-centric multi-modal communication monitoring suite. Past studies have shown an advantage of this tool compared to traditional radio and chat tools. However studies have also shown that multimodal displays do not always outperform single modality displays, especially in multi-tasking environments. This study evaluated the effectiveness of the Air Force developed multimodal communication suite compared to radio and chat only displays during a multitasking communication monitoring and compensatory tracking task. Results indicated that the multimodal display offers the best of both worlds, in that access to the suite provided superior performance to the radio display for communication monitoring and to the chat display for the tracking task. This evaluation aids in the testing and development of the newly developed multimodal communication management suite.

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Section: Multi-taskingmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Blair

Rahill

Finomore

et al. 2014

Proceedings of the Human Factors and Ergonomics Society Annual

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“…As a proof of concept, NRL has developed a prototype system for serializing competing radio circuits, referred to as the "concurrent audio serialization workbench" (CASW) [8]. To fill out its conceptual goals, CASW is integrated with a net-centric multimodal communication (MMC) management suite developed by the Air Force Research Laboratory (AFRL) at Wright-Patterson [9]. MMC incorporates virtual audio and speech-to-text, which have both been shown to be beneficial adjuncts in communications operations [1], [9], [10], [11].…”

Section: B Nrl's Prototype For Communications Monitoringmentioning

confidence: 99%

Facilitating the watchstander's voice communications task in future Navy operations

Brock

Wasylyshyn

McClimens

et al. 2011

2011 - MILCOM 2011 Military Communications Conference

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Recent human performance research at the Naval Surface Warfare Center, Dahlgren Division (NSWCDD) has shown that increasing the number of concurrent voice communications tasks individual Navy watchstanders must handle is an uncompromising empirical barrier to streamlining crew sizes in future shipboard combat information centers. Subsequent work on this problem at the Naval Research Laboratory (NRL) has resulted in a serialized communications monitoring prototype (U.S. Patent Application Pub. No. US. 2007/0299657) that uses a patented NRL technology known as "pitch synchronous segmentation" (U.S. Patent 5,933,808) to accelerate buffered human speech up to 100% faster than its normal rate without a meaningful decline in intelligibility. In conjunction with this research effort, a series of ongoing human subjects studies at NRL has shown that rate-accelerated, serialized communications monitoring overwhelmingly improves performance measures of attention, comprehension, and effort in comparison to concurrent listening in the same span of time. This paper provides an overview of NRL's concurrent communications monitoring solution and summarizes the empirical performance questions addressed by, and the outcomes of, the Lab's associated program of listening studies.

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Evaluation of Advanced Multi-Modal Command and Control Communication Management Suite

Cited by 2 publications

References 5 publications

Best of Both Worlds

Best of Both Worlds

Facilitating the watchstander's voice communications task in future Navy operations

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