2018
DOI: 10.22146/ahj.v1i1.33608
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Evaluation of Expectations and Quality Health Care Based on Patients’ Perspectives in Universitas Gadjah Mada Academic Hospital

Abstract: Background: Health services provided by hospitals can be used as capital to improve the image of services and compete with other hospitals in order to be the patients’ preferred choice in solving their health problems. Patients have different perceptions of medical services provided which can be used for describing the quality of hospital services.Methods: This research was a descriptive analytic study with a cross-sectional design, where data retrieval used a questionnaire which measures the patients’ expecta… Show more

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