Evaluation of Implementation E-Government with Delone and Mclean

Abstract

This research intends to analyze and test variables that influence implementation E-government, especially in Balikpapan city. The study uses the information system success model DeLone and McLean which has six main variables that can be used to measure the success rate of information systems. Variables that support the success of e-government that support this research include system quality and information quality as exogenous variables. Furthermore, the use and user satisfaction variables are endogenous variables that also affect the net benefits variable. Based on previous research, service quality variables have not been proven to affect endogenous variables, so the researchers omit these variables. Data collection is done by distributing questionnaires to users of e-government services in Balikpapan City as many as 100 respondents. Data processing methods with Structural Equation Modeling (SEM) using the Smart PLS 3.0 approach. This research proves the R-square value of the dependent variable user satisfaction is 62%, and the net benefit variable is 59.1%, which means that the dependent variable can be explained through independent variables in this research model. Based on the findings in the study, it shows that the quality of the system has an effect on user satisfaction but has no impact on use.

The Impact of Quality Dimensions of Accounting Information System Success on the Effectiveness of During-Financial Crisis Management: The Mediating Role of System Usage in a Government Sector Context

“…Reliability, system accuracy, user friendliness, currency (Jaafreh, 2017;Kanakriyah, 2016;Ladewi, Susanto, Mulyani, & Suharman, 2017); ease of use, efficiency, adaptability (Al-Ja'afreh, 2011; Nurhayati, Iss, & Sk, 2017;Rahi & Abd Ghani, 2019;Shagari, 2018;Sorongan & Hidayati, 2020a;Sorongan & Hidayati, 2020b;Tam & Oliveira, 2016); differentiation, response time, alignment (Aldegis, 2018;Putra & Setiawan, 2020;Wu & Wang, 2006); maintainability, system flexibility, ease of learning, user requirements, system features (Mansour, Mohammad, Missi, & Hamdan, 2009;Sedera & Gable, 2004;Susilawati & Jerry, 2018); personalizable, sophistication, ease of access, formal, accessibility, availability, system interactivity, security (Bushra, 2017;DeLone & McLean, 2016;Gorla, Somers, & Wong, 2010;Urbach, Smolnik, & Riempp, 2010); understandable, system integration, correctness, user pre-emptive (Aldholay, Isaac, Abdullah, & Ramayah, 2018;Aldholay, Isaac, Abdullah, Abdulsalam, & Al-Shibami, 2018;Ali & Younes, 2013;Nurhayati. & Susanto, 2017;Romi, 2013); customization, functionality, relevance, timeliness, system productivity, usability (Alkshali & Al-Qutob, 2007;Alorfi, 2018;Alsoudani & Altaany, 2014;Alzoubi, 2020;Bani, Anbari, & Money, 2008), portability, convenience, intuitiveness, system errors, user interface consistency, documentation quality, program code quality, and maintainability (Abdul Razzaq, 2011;Abu Omar, 2009;Adwan, 2019;…”

“…Assurance, punctuality, accuracy Putra & Setiawan, 2020;Shagari, 2018;Susilawati & Jerry, 2018); appropriateness, availability, precision, input/output format, accessibility, interpretability (Jaafreh, 2017;Romi, 2013;Sedera & Gable, 2004); relevance, transaction processing, suitability Bani et al, 2008;Mkonya, Jintian, & Kyando, 2017);completeness (Al-Ja'afreh, 2011;Puasa, 2017;Sari & Purwanegara, 2016); currency, conciseness, timeliness, usefulness (Ali & Younes, 2013;DeLone & McLean, 2016;Sorongan & Hidayati, 2020a); understandability, reliability, usability, neutrality (Kanakriyah, 2016;Rahi & Abd Ghani, 2019;Tam & Oliveira, 2016); concise representation, up-to-date, context and linkage quality, comparability, content (Gorla et al, 2010;Sorongan & Hidayati, 2020b;Wu & Wang, 2006); organized, comprehensive Fatiha, 2022;Gopinathan & Raman, 2020); convenience, sincerity, believability, ease of manipulation, error free, security, objectivity, reputation (Alkshali & Al-Qutob, 2007;Alorfi, 2018;Alsoudani & Altaany, 2014;Alzoubi, 2020).…”

Analisis Pengaruh User Satisfaction Terhadap Niat Penggunaan Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) pada Pemerintahan Kota Palembang

“…Salah satu penyebab permasalahan tersebut terjadi dikarenakan rendahnya tingkat kepuasan pengguna. Kepuasan pengguna atau user satisfaction merupakan penilaian individu atas tingkat kepuasan mereka dengan sistem sehubungan dengan harapan penggunaan awal mereka [2]. Penelitian terdahulu menemukan bahwa user satisfaction sangat penting dalam menghubungkan persepsi pengguna dengan loyalitas jangka panjang terhadap layanan [3].…”

Integration of UTAUT 2 and Delone & McLean to Evaluate Acceptance of Video Conference Application

“…Studying how people ranked different information systems, Sorongan [13] processing method, based on the UTAUT 2 model, assessed the extent to which students in Jakarta adopted the Gmeet messaging app. This research results that the Gmeet application is successfully used for online learning, which can be seen from performance expectations, social influences, hedonic motivation, habits, and user interests.…”