Evaluation of operational performance as a means for deciding about intermodal passenger transport improvements in urban environments

Abstract

Regarding intermodal urban transport systems for passengers, there is no recognized standard for performance analysis. Detecting the weaknesses of such systems can allow managers to carry out more assertive, corrective actions and make them more attractive to users. The main objective of this article is to propose a model for evaluating the performance of intermodal travel for passengers in urban environments. The exploratory factor analysis was the method used to evaluate and classify the variables that constitute the proposed standard. The results show that the factors related to travel time, infrastructure and available information are the most important characteristics for the interviewed public. The operational performance analysis carried out in the Metropolitan Region of Recife, state of Pernambuco, Brazil, reveals the difficulties faced by the citizens while making an intermodal trip, which may be contributing to a reduction in the number of users of the passenger transport system.