Evaluation of quality indicator instruments for pharmaceutical care services: A systematic review and psychometric properties analysis

Lima, Tácio de Mendonça; Aguiar, Patrícia Melo; Storpirtis, Sílvia

doi:10.1016/j.sapharm.2017.05.011

Cited by 19 publications

(12 citation statements)

References 40 publications

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“… 16 Examining the broader concept of pharmaceutical care services provided for outpatients, a more recent review of patient satisfaction questionnaires unearthed 12 studies, but highlighted that only one study had developed an instrument to be directly applied in the evaluation of community pharmacy services. 17 The authors recommended that consistent with Donabedian’s framework, 18 future research should be directed toward the development and validation of structure, process, and outcome indicators for evaluating the quality of pharmaceutical care services. The constructs identified by patients as being important to their experience and satisfaction with the MUR have in fact been previously mapped against Donabedian’s structure–process–outcome framework.…”

Section: Introductionmentioning

confidence: 99%

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Hindi¹,

Parkhurst²,

Rashidi³

et al. 2017

PPA

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The Medicines Use Review is a community pharmacy service funded in the United Kingdom to improve patients’ adherence to medication and reduce medicines waste. The objective was to develop, pilot, and utilize a new Medicines Use Review patient satisfaction questionnaire. A questionnaire for patient self-completion was developed using a published framework of patient satisfaction with the Medicines Use Review service. The questions were validated using the content validity index and the questionnaire piloted through three pharmacies (February–April 2016). The revised questionnaire contained 12 questions with responses on a 5-point Likert scale, and a comments box. The questionnaire was distributed to patients following a Medicines Use Review consultation via community pharmacies (June–October 2016). Exploratory factor analysis and Cronbach’s α were performed to investigate the relationships between the items and to examine structural validity. The survey results were examined for patients’ reported satisfaction with Medicines Use Reviews, while the handwritten comments were thematically analyzed and mapped against the questionnaire items. An estimated 2,151 questionnaires were handed out, and a total of 505 responses were received indicating a 24% response rate. Exploratory factor analysis revealed two factors with a cumulative variance of 68.8%, and Cronbach’s α showed high internal consistency for each factor (α=0.90 and α=0.89, respectively). The survey results demonstrated that patients could show a high degree of overall satisfaction with the service, even if initially reluctant to take part in a Medicines Use Review. The results support the Medicines Use Review patient satisfaction questionnaire as a suitable tool for measuring patient satisfaction with the Medicines Use Review service. A wider study is needed to confirm the findings about this community pharmacy-based adherence service.

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Section: Introductionmentioning

confidence: 99%

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Hindi¹,

Parkhurst²,

Rashidi³

et al. 2017

PPA

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“…For data collection, the questionnaire was designed based on extensive review of previous literatures. [20][21][22][23]25,27 Face validity and as well as readability of the questionnaire has been examined by four experts, paying attentions on easy comprehension of the questionnaire to gear to general populations. Moreover, an English version of the questionnaire was translated to local languages (Afaan Oromo and Amharic) and reversed back to English for the purpose of consistency.…”

Section: Data Collection Proceduresmentioning

confidence: 99%

“…20 Thus, evaluating PC service is very crucial to ensure and improve quality in pharmacist's decision making to optimize health care resources. 21 The evaluation of patient's satisfaction, an integral healthcare quality component, is a very important indicator of quality assessment in a health care system as it offers information on the provider's success at meeting the expectations of most relevance to the client and a key determinant of patients' perspective behavioural intention. [22][23][24] In Ethiopia, PC service has been newly implemented in different public hospitals in which Jimma University Medical Center is a pioneer in launching of the service.…”

Section: Introductionmentioning

confidence: 99%

Patients Satisfaction with Pharmaceutical Care and Associated Factors in the Southwestern Ethiopia

Hasen

Negeso

2021

PPA

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Background An evaluation of patient satisfaction with service provided in the health care system has been globally recognized as the measure of health care service quality. However, there is a lack of research findings that indicate patient satisfaction with newly implemented patient-oriented pharmaceutical care (PC) service provided by clinical pharmacists in Ethiopia. Therefore, the current study is aimed to determine the level of patient satisfaction and associated factors with PC service provided by clinical pharmacists in the Southwestern Ethiopia. Methodology A facility-based cross-sectional study design was employed among patients admitted to Medical wards in Jimma University Medical Center (JUMC) (n=219) from May to June 2021. The pretested interviewer-administered questionnaire containing structured questions on a 5-point Likert scale was appropriately completed and returned for statistical analysis. For the analysis of data, Statistical Package for Social Sciences (SPSS) was used. The associations between status of patient satisfaction and predictors were determined at 5% (p<0.05) level of significance by employing multivariate logistic regression. Results The current study revealed that more than half (56%) of the respondents were satisfied with clinical pharmacy service. From 30% of drug therapy problems (DTPs) reported, non-adherence was the most prevalent (11.4%), while the dose being too low and adverse effects (0.9%) were the least reported. Moreover, the assignment particular clinical pharmacist (AOR: 2.091, 95% CI: 1.028, 4.255), previous admission (AOR: 0.459, 95% CI: 0.244, 0.86), number of medications taken per day (AOR: 1.929, 95% CI: 1.996, 3.739) and length of hospital stay (AOR: 2.236, 95% CI: 1.124, 4.446) were significantly associated with patient satisfaction. Conclusion The present study revealed that patient satisfaction towards PC was low. Lack of specific clinical pharmacist assignment, previous history of admission, number of medications taken per day and length of hospital stay are revealed as the major factors affecting the level of satisfaction. In addition, current findings implicate that clinical pharmacist collaboration with a multidisciplinary team is essential to increase patient satisfaction.

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“…During the past decade, increased growth in pharmaceutical expenditures (Levit et al , 2003; Shah et al , 2003) and the complexity and diversity of pharmaceutical products have led pharmacies, as small businesses, to become more and more specialized (Duffull et al , 2017; Tootelian et al , 2012). Pharmacists play a dual role in their business: on the one hand, they provide customers with health literacy services and instruction on how to use pharmaceutical products properly (Lima et al , 2017); on the other hand, they are managers who must ensure their business are running smoothly if they are to achieve their business or social goals. In their roles as managers, pharmacists face a variety of challenges because of a business environment that is continuously changing in terms of regulations and standards.…”

Section: Introductionmentioning

confidence: 99%

Managerial skills and performance in small businesses: the mediating role of organizational climate

Mehralian

Peikanpour

Rangchian

et al. 2020

JABS

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Purpose The purpose of this paper is to develop a conceptual model to determine whether organizational climate (OC) mediates the effect of managerial skills (MSs) on business performance in small businesses, such as pharmacies. Design/methodology/approach The model proposed in this research was tested using separate questionnaires specifically designed for managers, employees and clients. The data set consists of responses from 301 managers, 470 clients and 328 employees from community pharmacies in Tehran, capital of Iran, which were analyzed using structural equation modeling. Findings Although the results indicated no significant direct relationship between MSs and pharmacy performance (PP), they also confirmed that having a context-appropriate set of MSs can positively affect PP via the mediating effect of OC. Originality/value This is the first study investigating how MSs improve performance in retail pharmacies. Although this research focuses specifically on small businesses in the pharmaceutical industry, it nevertheless contributes to the literature by showing the importance of OC.

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Evaluation of quality indicator instruments for pharmaceutical care services: A systematic review and psychometric properties analysis

Cited by 19 publications

References 40 publications

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Development and utilization of the Medicines Use Review patient satisfaction questionnaire

Patients Satisfaction with Pharmaceutical Care and Associated Factors in the Southwestern Ethiopia

Managerial skills and performance in small businesses: the mediating role of organizational climate

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