Evolutional and Transformational Configuration Strategies: A Rasch Analysis of IT Providers’ Service Management Capability

Wulf, Jochen; Winkler, Till J.

doi:10.17705/1jais.00613

Cited by 1 publication

(1 citation statement)

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“…The dimension software, data, and interoperability includes the (1) use of specialist applications as well as their (2) technical interoperability, (3) data analysis and reporting, (4) requirements and documentation of specialist applications, and ( 5) the protection of data users in the implementation process through training and consultation as well as through developing an implementation plan that addresses potential resistance scenarios (Harris and Weistroffer 2009). For instance, ITIL describes a best practice guide and standard in the IT service management area (Wulf and Winkler 2019).…”

Section: Software Data and Interoperabilitymentioning

confidence: 99%

A Maturity Model for Assessing the Digitalization of Public Health Agencies

et al. 2023

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Requests for a coordinated response during the COVID-19 pandemic revealed the limitations of locally-operating public health agencies (PHAs) and have resulted in a growing interest in their digitalization. However, digitalizing PHAs – i.e., transforming them technically and organizationally – toward the needs of both employees and citizens is challenging, especially in federally-managed local government settings. This paper reports on a project that develops and evaluates a continuous (vs. a staged) maturity model, the PHAMM, for digitalizing PHAs as a cornerstone of a digitally resilient public health system in the future. The model supports a coordinated approach to formulating a vision and structuring the steps toward it, engaging employees along the transformation journey necessary for a federally-managed field. Further, it is now being used to allocate substantial national funds to foster digitalization. By developing the model in a coordinated approach and using it for distributing federal resources, this work expands the potential usage cases for maturity models. The authors conclude with lessons learned and discuss how the model can incentivize local digitalization in federal fields.

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Section: Software Data and Interoperabilitymentioning

confidence: 99%