Evolving debates in online communication: a graph analytical approach

Prabowo, Rudy; Thelwall, Mike; Hellsten, Iina; Scharnhorst, Andrea

doi:10.1108/10662240810912765

Cited by 17 publications

(9 citation statements)

References 39 publications

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“…Comparing to traditional mass media, in online media dealing with firm crisis such as online news forums, consumers can fill up their available pieces of information and no more restricted information quantity and associated information evaluation. Expanding previous studies on online discussion (Chang et al, 2013;Kaiser andBodendorf, 2012, Lee et al, 2006;Prabowo et al, 2008), the present studies suggest online-specific factor, the quantity of firm crisis-relevant information, by inspecting its moderating effects on consumers' regulatory focus.…”

Section: Discussionsupporting

confidence: 58%

Solving strategy for unintended criticism in online space

Chung

2015

Internet Research

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Purpose -The purpose of this paper is to examine how information load, consumers' regulatory focus, and prior attitudes interact to influence consumers' response to firm crisis in the context of online discussion forum. By doing this, this study presents the solving strategy for unintended criticism in online space. Design/methodology/approach -Based on selective exposure and regulatory focus theory, the author proposes that consumers' regulatory focus and prior attitudes toward a focal firm influence the relationship between information load and selective exposure phenomenon. The data for this study are obtained from an experimental research design. Data were collected from 165 college students who have an experience with an online discussion forum. Findings -The author finds that selective exposure is likely to occur when information load is high (vs low). More importantly, this selective exposure is influenced by regulatory focus. Preventionfocussed consumers with favorable (vs unfavorable) prior attitudes toward the target firm tend to evaluate it less favorably, whereas promotion-focussed consumers with unfavorable (vs favorable) prior attitudes are likely to evaluate it more favorably when information load is high. Originality/value -Evidence is found that consumers' regulatory focus moderates the effect of information quantity on confirmatory information search, and induces different response strategies to firm crisis information.

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Section: Discussionsupporting

confidence: 58%

Solving strategy for unintended criticism in online space

Chung

2015

Internet Research

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“…It was through historical and fieldwork studies of controversies about scientific issues that STS had established its distinctive claim that the formulation of knowledge claims and the organization of political interests tend to go hand in hand ( Bloor 1982 ; Collins and Pinch 1998 ; Hagendijk and Meeus 1993 ). In the early 2000s, this methodology was used to analyze the politics of digital knowledge and information ( Rogers and Marres 2000 ; Prabowo et al 2008 ). For more than a decade, efforts have been underway to render STS methods of controversy analysis compatible with the new sources of data and analytic techniques spawned by the Internet and wider processes of digitization.…”

Section: Introductionmentioning

confidence: 99%

Why Map Issues? On Controversy Analysis as a Digital Method

Marres

2015

Science, Technology, & Human Values

187

156

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This article takes stock of recent efforts to implement controversy analysis as a digital method in the study of science, technology, and society (STS) and beyond and outlines a distinctive approach to address the problem of digital bias. Digital media technologies exert significant influence on the enactment of controversy in online settings, and this risks undermining the substantive focus of controversy analysis conducted by digital means. To address this problem, I propose a shift in thematic focus from controversy analysis to issue mapping. The article begins by distinguishing between three broad frameworks that currently guide the development of controversy analysis as a digital method, namely, demarcationist, discursive, and empiricist. Each has been adopted in STS, but only the last one offers a digital “move beyond impartiality.” I demonstrate this approach by analyzing issues of Internet governance with the aid of the social media platform Twitter.

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“…One can view a forum as a place for online conversations via posted messages. Discussion forums in online courses are similar to forums in other domains (Kaiser & Bodendorf, ; Prabowo, Thelwall, Hellsten, & Scharnhorst, ).…”

Section: Introductionmentioning

confidence: 83%

Analyzing MOOC discussion forum messages to identify cognitive learning information exchanges

Wong

Pursel

Divinsky

et al. 2015

Proc. Assoc. Info. Sci. Tech.

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While discussion forums in online courses have been studied in the past, no one has proposed a model linking messages in discussion forums to a learning taxonomy, even though forums are widely used as educational tools in online courses. In this research, we view forums as information seeking events and use a keyword taxonomy approach to analyze a large amount of MOOC forum data to identify the types of learning interactions taking place in forum conversations. Using 51,761 forum messages from 8,169 forum threads from a MOOC with a 50,000+ enrollment, messages are analyzed based on levels of Bloom's Taxonomy to categorize the scholarly discourse. The results of this research show that interactions within MOOC discussion forums are a learning process with unique characteristics specific to particular cognitive learning levels. Results also imply that different types of forum interactions have characteristics relevant to particular learning levels, and the volume of higher levels of cognitive learning incidents increase as the course progresses.

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Evolving debates in online communication: a graph analytical approach

Cited by 17 publications

References 39 publications

Solving strategy for unintended criticism in online space

Solving strategy for unintended criticism in online space

Why Map Issues? On Controversy Analysis as a Digital Method

Analyzing MOOC discussion forum messages to identify cognitive learning information exchanges

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