“…Because many organizations have a shared IT, infrastructure, and business operations model, there is an implicit expectation that they operate more cohesively and have an improved trust model. In this journey, the business processes might have to be modified or re-formulated for better realignment, cost benefits, and performance optimization purposes (Aysolmaz, Joshi, & Stubhan, 2023). The improved IT processes should help improve the collaboration level.…”