Examining Enterprise Resource Planning Post Implementation and Employees’ Performance in Small and Medium Enterprises Using DeLone and McLean’s Information System Success Model

Abstract

This study examines the effect of Enterprise Resource Planning (ERP) post implementation on employees’ performance in Small Medium Enterprises (SME) in Malaysia. Specifically, this study relies on the DeLone and McLean’s information system success model that proposes three quality dimensions namely, system quality, information quality and service quality in examining the effect of ERP post implementation on employees’ performance in SMEs. Using a questionnaire survey on 117 respondents that have experience in ERP, this study shows that out of the three qualities of ERP, system quality and service quality have a significant positive effect on employees’ performance in the SMEs. This study shows that information quality does not have a significant effect on employees’ performance in Malaysia. This study contributes to the information system literature and provides information regarding the quality dimensions which could help managers or ERP providers to assess the success of their ERP implementation.

Proposta de indicadores de melhoria a partir da avaliação da qualidade de serviços em uma empresa de pequeno porte

“…Apesar de pouco explorada nos indicadores propostos neste trabalho, a dimensão tangibilidade relaciona-se com a dimensão segurança presente no indicador 5, uma vez que a presença de competências de comunicação eficiente sobre os serviços da empresa acompanhada de boa apresentação do vendedor aumenta as oportunidades de venda. Por fim, a empatia é percebida na habilidade do funcionário da empresa promover atendimento individual ao consumidor, características desenvolvidas nos indicadores 1, 2, 3 e 6, para evitar o aumento do número de reclamações, no atendimento personalizado via WhatsApp Web, a partir da relação de contato pós-venda e na habilidade de adquirir novos clientes, respectivamente, como percebida em Ghani et al (2019) e Kukanja e Planinc (2019).…”

“…Percebeu-se a priorização de pesquisas desenvolvidas no continente asiático (65% -Índia, Tailândia e Malásia) e europeu (18% -Eslovênia). O destaque para o continente asiático deve-se ao fato de que esses estabelecimentos impulsionam a economia por apresentarem mais de 95% de todas as organizações (GANDHI; SACHDEVA; GUPTA, 2018a; GHANI; YASIN; ALI, 2019;SARAPAIVANICH;PATTERSON, 2015). Notou-se a presença de dois grupos de pesquisadores no portfólio final: Kukanja e Planinc com duas pesquisas referentes à análise do serviço em restaurantes e Gandhi, Sachdeva e Gupta com três pesquisas que investigam a relação da avaliação do serviço fornecida pelo funcionário de uma empresa.…”

Digital Tools for Co-working Space Batununggal Using Digital-Ads, AR-Based Socmed Content, and Enterprise Resource Planning

“…in financial management and human resources, engineering and marketing) connect these fundamental elements to the people who utilize them, and when it comes to the integration of people, processes, and technology, ERP is a must-have tool. ERP relies on centralized data collecting to enable dispersion of the collected information (Ghani et al, 2019). From the CEO's perspective, ERP systems make it easier for everyone in the company to access and utilize data that has been collected during the whole process.…”

Factors Influencing Voluntary Audit among Small and Medium Enterprises: The Malaysian Evidence

“…However, most SMEs are managed by their owners which depend on internal sources of capital to finance growth. The SMEs often struggle in maintaining book keeping and management accounts (Cox, 1992) leading to the vulnerability of management accounts due to owners being more vigilant about performance and running businesses (Ghani et al, 2019). According to Jensen and Meckling (1976) owners that manage whollyowned firms will make operating decisions to maximise utilities rather than manage the financial statements.…”