Examining Front-Line Administrative Services in a Selected Public Higher Education Institution
Mthokozisi Luthuli,
Ntando Nkomo,
Smangele Moyane
Abstract:The South African government’s commitment to people-friendly public service since 1994 has influenced the quality of service provided by front-line administrative staff in public higher learning institutions. This study explores the experiences of front-line administrative staff at the Durban University of Technology (DUT), focusing on the challenges faced and their impact on teaching, learning, and overall academic activities. Against the backdrop of public higher education institutions (HEIs) in South Africa… Show more
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