Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry

Hou, Chung-Kuang

doi:10.1016/j.ijinfomgt.2012.03.001

Cited by 147 publications

(148 citation statements)

References 90 publications

Supporting

Mentioning

122

Contrasting

Unclassified

Order By: Relevance

“…Management of today's business is constantly forced to seek additional information needed primarily on future developments. Many organizations continue to increase their investment in implementing various types of information systems, such as enterprise resource planning (ERP) and customer relationship management (CRM), primarily because of the belief that these investments will lead to increased business performance (Hou, 2012). The business activities in any company, regardless of its size, involve the management of large quantities of information from business environment.…”

Section: Literature Reviewmentioning

confidence: 99%

Strategic Management of Business Performance Based on Innovations and Information Support in Specific Conditions of Slovakia

Rajnoha¹,

Lorincová²

2015

JOC

View full text Add to dashboard Cite

Business performance management and measurement is a relatively complex and difficult process, which is currently undergoing significant changes in terms of both theory and practice. Previously used indicators, methods and models, largely based on financial indicators and methods of financial management, have been gradually modified and improved to provide owners and managers with a sufficient true and fair view of business performance. Despite the efforts for continuous improvement, it appears that the traditional management of enterprise performance based primarily on financial management hits its limits and companies around the world are beginning to promote new non-traditional indicators, methods and models, based primarily on non-financial, strategic and often qualitative indicators. We recommend that enterprises apply the selected methods and models of strategic business performance management in different industries of the Slovak Republic. By applying the selected strategic methods and models such as BSC, BI, strategic planning and controlling, innovations and others, a higher performance of companies can be achieved.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

Strategic Management of Business Performance Based on Innovations and Information Support in Specific Conditions of Slovakia

Rajnoha¹,

Lorincová²

2015

JOC

View full text Add to dashboard Cite

show abstract

“…The impact of IS on individual performance indicates the actual performance of the user of a specific IS [24]. DeLone and McLean [4] state that user performance impact is also a sign that the given IS has provided the user a good knowledge of the decision context, has enhanced the user productivity, or has evolved his or her perception of the value or effectiveness of the IS.…”

Section: A Theoretical Backgroundmentioning

confidence: 99%

“…Over the last decade, there have been several attempts to anticipate the satisfaction of users towards IS implementation. Several researchers attempts to find out the factors of the IS that cause maximum user performance through user satisfaction [4], [24], [26]. Nevertheless, it can be clearly seen that most of the existing studies concentrates on IS that are used on a voluntary usage, rather than mandatory usage.…”

Section: A Theoretical Backgroundmentioning

confidence: 99%

“…For instance, Guimaraes and Igbaria [53] discovered that end user satisfaction has significant relationship on end-user job performance in server/client.in addition, Hou [24] found that user satisfaction has strong direct influence on users performance in business intelligence systems context. Moreover, DeLone and McLean [4] mentioned the possible influence of user satisfaction on users performance.…”

Section: End-user Satisfaction and Individual Performancementioning

confidence: 99%

“…The results of this research are consistent with the findings of prior studies in IS. However, the impact of processing has mentioned in the literature to have a an effect on user satisfaction [41], content has a direct effect on user satisfaction in studies conducted by Maditinos and Theodoridis [47], additionally, usability showed a significant relationship with satisfaction in recent study by Belanche, Casaló [65], furthermore, studies by Guimaraes and Igbaria [53] and Hou [24] found that user satisfaction has strong direct influence on users performance. The results of this study prove the importance of processing, content and usability in enhancing and boosting end users satisfaction and as a result improving individual performance.…”

mentioning

confidence: 99%

See 2 more Smart Citations

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Sharabati¹

2015

IJCTE

View full text Add to dashboard Cite

Abstract-End-user satisfaction and individual performance have been identified by many researchers as critical determinants of the success of information systems. As an escalating number of organizations now utilize e-procurement systems, there is a desire to understand their effect on individual end-user's performance. Therefore, this research attempts to empirically examine a framework identifying the relationships between end-user satisfaction, and individual end-user performance, in addition to assessing the impact of three proposed antecedents of end-user satisfaction: processing, content and usability. Data gathered from 432 end-users of ePerolehan system in the Malaysian government agencies were utilized to examine the relationships proposed in the framework using the Partial least square (PLS) approach. The findings provide strong support for our model. Our results indicate three factors processing, content and usability significantly affect end-user satisfaction, while the higher levels of end-user satisfaction leads to improved individual performance.Index Terms-E-procurement, user satisfaction, individual performance. I. INTRODUCTIONMost organizations regardless whether they are private or public sector are now using information system (IS), particularly the Internet. As such both these sectors have become IT-enabled. One of the IT enabled system is the e-Procurement system. Many organizations are using e-Procurement. The same can be said for government e-Procurement. Goldfinch [1] points out that the chance to succeed in e-Government projects is only 30%. The same percentage is applicable to the government e-Procurement system as part of the integral component of e-Government project [2]. As such, Government needs to evaluate the success factors that can assist them to successfully perform government projects. Most of government projects are highly scaled and costly, thus successful implementation of the government e-procurement systems is essential.The IS literature considers a system to be effective or successful when it encompasses return on investment, elevates organizational productivity, improves outcome Manuscript received July 22, 2014; revised September 10, 2014. The authors are with the Department of Operations and Management Information System, Faculty of Business and Accountancy, University of Malaya, 50603 Kuala Lumpur, Malaysia (e-mail: manals@gmail.com, ainins@um.edu.my, akmasalleh@um.edu.my) quality, increases user satisfaction, and sustains use by organizational employees [3]. DeLone and McLean [4] propose an IS success model by distinguishing six dimensions of IS success, that include system quality, information quality, information use, user satisfaction, individual impact and organizational impact. For example, user satisfaction is found to be a crucial determinant of system success and effectiveness [4], [5].Therefore, success of a system is considered to be the extent to which a presented IS essentially makes a contribution to achieving business objectives [6]. Evaluating the ...

show abstract

Antecedents and consequences of knowledge management systems usage in Jordanian banking sector

Okour

Chong

Asmawi

2018

Knowl Process Manag

View full text Add to dashboard Cite

The purpose of this paper is to provide an empirical understanding for the antecedents and consequences of knowledge management system (KMS) usage among decision makers in Jordanian banks. The model of this paper was developed through extending the diffusion of innovation (DOI) along with information system (IS) success model, on which eight hypotheses are developed. In total, 341 usable questionnaires were used for further analysis. Structural equation modeling was used to analyze and test the developed hypotheses. The findings showed that system compatibility and complexity (technological antecedents) and top management support and trust (organizational antecedents) are significantly affecting the KMS usage. As well as, results showed that decision-making effectiveness along with user satisfaction are considered as key consequences for KMS usage. Furthermore, the findings of this study indicated that user satisfaction significantly mediates the relationship between KMS usage and decision-making effectiveness. Practically, this paper offers an empirical paradigm for the significance of KMS and effective usage. This paper provides the essential required guidelines for decision makers who are using the KMS's in order to strengthen their job performance, particularly decision-making context. Theoretically, results of this paper were based on the utilization of two important theoretical models (DOI and IS success) into one integrated model. At the individual level, this study opens the window to the new proposed model to be utilized in the future research of KMS usage.

show abstract

Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry

Cited by 147 publications

References 90 publications

Strategic Management of Business Performance Based on Innovations and Information Support in Specific Conditions of Slovakia

Strategic Management of Business Performance Based on Innovations and Information Support in Specific Conditions of Slovakia

End User Satisfaction and Individual Performance Assessments in e-Procurement Systems

Antecedents and consequences of knowledge management systems usage in Jordanian banking sector

Contact Info

Product

Resources

About