Examining the effects of enterprise social media on operational and social performance during environmental disruption

Dwivedi, Yogesh K.; Shareef, Mahmud Akhter; Akram, Muhammad Shakaib; Bhatti, Zeeshan Ahmed; Rana, Nripendra P.

doi:10.1016/j.techfore.2021.121364

Cited by 42 publications

(33 citation statements)

References 90 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Given Teece's contributions, the DC approach has been analyzed from various perspectives. Dwivedi et al (2022) argue that organizational agility, i.e. the ability to seize market opportunities, is an example of a DC.…”

Section: Dynamic Capabilitiesmentioning

confidence: 99%

Firm performance in uncertain times: the importance of networking capabilities

Wegner

Foguesatto²,

Zuliani³

2023

JSBED

View full text Add to dashboard Cite

PurposeAlthough a body of studies investigates how networking capabilities (NCs) form and maintain interorganizational relationships that affect firm performance, little is known about this relationship in crisis contexts. This article explores managers' perceptions of environmental uncertainties and how this perception influences NC development and subsequent firm performance, especially during the COVID-19 crisis.Design/methodology/approachThe authors used a quantitative research approach to complete this objective, utilizing primary data from a survey of North American firms (N = 212), mostly (62.3%) small- and medium-sized. Data were analyzed via the partial least squares structural equation modeling technique.FindingsThe authors found that managers' perception of environmental uncertainties positively impacts the NCs to initiate and develop relationships, which is associated with better firm performance during crises. The capability to initiate and develop relationships supports the firm's access to relevant resources that may be converted into business performance.Originality/valueBy analyzing managers' perceptions of environmental uncertainties and the development of NCs, the study results expand upon previous research by highlighting that starting new relationships and developing existing ones may be an efficient managerial response immediately after a crisis occurs.

show abstract

Section: Dynamic Capabilitiesmentioning

confidence: 99%

Firm performance in uncertain times: the importance of networking capabilities

Wegner

Foguesatto²,

Zuliani³

2023

JSBED

View full text Add to dashboard Cite

show abstract

“…However, the benefits of using ESM to support organizational performance are not easy to demonstrate (Cai et al, 2018;Chen et al, 2019;Dwivedi et al, 2022). For instance, a Gartner (2015) survey reveals the broad applicability of ESM to support organizational processes but mixed results in terms of measurable benefits at the organizational level.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…Although relevant works have clarified the contribution of ESM within organizations, few studies have shown clear linkages between ESM use and performance metrics, whether measured at the operational or firm level (Dwivedi et al, 2022). In addition, some studies suggest contradictory results related to social media use in the workplace create a fuzzy understanding of how ESM could contribute to organizational performance (Dwivedi et al, 2022;Leonardi, 2017;Leonardi and Vaast, 2017;Qalati et al, 2020). While these organizational processes might result in greater firm performance, studies that have provided comprehensive models linking ESM use on firm performance, even with the presence of mediating processes, remain limited (Cai et al, 2018;Dwivedi et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

“…In addition, some studies suggest contradictory results related to social media use in the workplace create a fuzzy understanding of how ESM could contribute to organizational performance (Dwivedi et al, 2022;Leonardi, 2017;Leonardi and Vaast, 2017;Qalati et al, 2020). While these organizational processes might result in greater firm performance, studies that have provided comprehensive models linking ESM use on firm performance, even with the presence of mediating processes, remain limited (Cai et al, 2018;Dwivedi et al, 2022). Lam et al (2016) have integrated firms' public announcements to propose contributions of social media initiatives for firm performance, but the authors have highlighted difficulties to get these linkages clear.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Citizen behaviors, enterprise social media and firm performance

Caya

Mosconi

2022

ITP

View full text Add to dashboard Cite

PurposeThe goal of this study is twofold: first, it seeks to investigate how enterprise social media (ESM) usage contributes to firm performance, especially through operational performance metrics; second, to identify the ESM users’ behaviors that help to improve firm performance.Design/methodology/approachAn interpretive case study of a medium-sized manufacturing company in the food industry. After developing a theoretical framework, an exploratory research was undertaken about the use of an ESM. Qualitative methods were adopted for data collection and analytic induction for data analysis, using structural and descriptive coding. A series of semi-structured interviews with senior managers and middle-managers were conducted. Operations performance metrics were also assessed through documentary analysis before and after the implementation of the ESM.FindingsThe study integrates concepts and theories from across three main fields of research, namely organizational behaviors, management and information systems. It complements the extant research on ESM by providing a new theoretical framework that connects ESM use with firm performance. Empirical findings suggest that ESM contributes to firm performance through social capital development fostered by organizational citizenship behaviors. The emergence of leadership development has been also observed.Research limitations/implicationsThe exploratory nature of the study combined with the fact that it has been conducted within a single organization greatly limits the generalization of the findings.Practical implicationsManagers can use the findings of this study as a support of a successful ESM implementation. Besides, it provides references for practitioners aiming to use and evaluate ESM and their corresponding citizenship behaviors within a manufacturing milieu.Originality/valueThe paper is the first to bring a multi-disciplinary perspective of the contribution of ESM usage on firm performance-based in a social capital enacted by organizational citizenship behaviors. These understandings add new insights to the literature and establish new theoretical connections between organizational citizenship behaviors, ESM use and social capital that also allowed to emerge leadership development.

show abstract

Rethinking dynamic capabilities in light of sustainability: A bibliometric analysis

Correggi,

Di Toma,

Ghinoi

2024

Bus Strat Env

View full text Add to dashboard Cite

The literature on sustainable dynamic capabilities is becoming increasingly relevant in business research. In this study, we adopt a bibliometric approach to analyze the development of the literature, provide an overview of its theoretical and empirical evolution, and identify future research paths. To reach this goal, we collected 602 scientific documents from Scopus published between January 2002 and May 2023. The analysis is based on a two‐step process. First, we created and analyzed thematic maps for two different time periods (2002–2016 and 2017–2023) to assess the changes in the themes investigated. Second, we used bibliographic coupling to measure the influence and similarity between 147 scientific documents that were selected from leading scientific journals. Results show the adequacy of the dynamic capabilities framework for understanding the integration of sustainability within business strategies while opening up new perspectives (i.e., stakeholder engagement) and themes. Overall, we observe an increasing interest in reconceptualizing dynamic capabilities while considering their sustainability dimension, with reference to the identification of new micro‐foundations and the level of analysis (from an individual or organizational level to an inter‐organizational level). This study also proposes avenues for future research, including an exploration of new contexts, such as new industries, through a cross‐sectoral analysis approach or the underexplored context of family firms. We also highlight the need to advance our understanding of sustainable dynamic capabilities by focusing on the social dimension, which remains understudied.

show abstract

Examining the effects of enterprise social media on operational and social performance during environmental disruption

Cited by 42 publications

References 90 publications

Firm performance in uncertain times: the importance of networking capabilities

Firm performance in uncertain times: the importance of networking capabilities

Citizen behaviors, enterprise social media and firm performance

Rethinking dynamic capabilities in light of sustainability: A bibliometric analysis

Contact Info

Product

Resources

About