“…There are several factors affecting business performance such as competitive pressure (Tyler et al, 2018), innovation capability (Ulubeyli et al, 2018;Hoang & Ngoc, 2019), social capital (Santosa et al, 2020), strategies (Kaplan & Norton, 2001;An & Kim, 2019), strategic management accounting (Phornlaphatrachakorn & Na-Kalasindhu, 2020), budgetary goal characteristics (Le & Nguyen, 2020), etc. Companies need to develop multi-dimensional performance such as a balanced scorecard (Choi et al, 2018). The balanced scorecard makes managers look at the business from four perspectives, namely, customer perspective, internal perspective, innovation and learning perspective, and financial perspective (Kaplan & Norton, 1992).…”