Examining the Link among Agility, Knowledge Management Practices and  Firm Performance: Empirical Evidence from Electrical and Electronics  Manufacturing Firms

Ong, Eu Chin; Tan, Cheng Ling

doi:10.17576/pengurusan-2021-61-01

Cited by 1 publication

(1 citation statement)

References 65 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Te searches took place in October 2020, and also in the paper, it is showed that knowledge management and quality management have a positive relationship in the performance of organizations and express the use of only two variables can help in the identifcation of relationships between areas. Ong and Cheng [36] examine the link among agility, knowledge Complexity management practices, and frm performance, and Ong and Tan [37] study the organizational performance improvement with the alignment of KM, soft TQM, and agility. Kamoun [38] research the impact of knowledge management and TQM on staf efciency and on the performance of the company Barua et al Te authors of [39] research the efect of TQM on organizational performance considering the mediating role of knowledge creation process.…”

Section: Literature Reviewmentioning

confidence: 99%

Providing a Framework for Performance Evaluation of Organizations in Successfully Implementing TQM, Based on Knowledge Management Approach and Organizational Agility

2023

View full text Add to dashboard Cite

Nowadays, any organization, in order to be aware of the desirability and quality of its activities, especially in dynamic environments, urgently needs an evaluation system to assess its system’s performance and efficiency. In this study, the performance of production and service organizations has been evaluated according to the effect of knowledge management success factors and organizational agility on the success factors of total quality management (TQM (total quality management)). Considering that the two areas of knowledge management and organizational agility are among those influential on TQM and each has been examined separately in the previous studies in relation to it, none of the previous studies has focused on all these three areas together. Therefore, in the present study, in addition to evaluating the performance of organizations based on the success factors of TQM, we seek to identify the influential factors and success factors of each of the three areas of knowledge management, organizational agility, and TQM; then, the impact of knowledge management and organizational agility on the success factors of TQM is evaluated. To express the above-given relationship, group interpretive structural modelling (ISM (interpretive structural modelling)) techniques have been used to rank the components of each domain; also, fuzzy quality function deployment (FQFD (fuzzy quality function deployment)) technique has been applied to find the weight and relationship of the three mentioned domains by examining the independent and interface variables of the previous step. The weights resulting from two-stage house of quality have been used as the weights for the design of the two-stage data envelope analysis (DEA) model by the weight control method. Finally, the above-given factors in knowledge-based companies located in Khorramabad Science and Technology Park have been studied and the results have been expressed.

show abstract

Section: Literature Reviewmentioning

confidence: 99%