Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India

Abstract

Purpose This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this study also analyzes the explanatory role of loneliness and the role of workplace social support as a boundary condition influencing the proposed relationships in the model. Design/methodology/approach Responses were collected from 243 frontline hotel employees using established scales in two-time points through survey method. The proposed hypotheses were analyzed using SPSS PROCESS macros. Findings The results confirmed the detrimental effect of incivility at work on employee well-being and the mediating role of loneliness at work. This. study has also demonstrated that workplace social support conditions the mediated effect of workplace incivility on employee well-being via loneliness. Practical implications This study has vital practical implications for mitigating the adverse effects of workplace incivility on employee well-being through loneliness at work by developing interventions that foster social support among employees. This study also provides directions to reduce workplace incivility and loneliness at work. Originality/value This study provides a unique understanding of the consequences of workplace incivility on employee well-being. To the best of the authors’ knowledge, this could be the first study that has established loneliness as a pathway linking workplace incivility and employee well-being. This study results have unique significance in the management of hospitality employees.

The background of restaurant employees’ revenge intention: supervisor incivility, organizational gossip, and blaming others

“…Supervisor incivility can damage employees' organizational loyalty, job and life satisfaction and increase work-life conflict and intention to resign (Tepper, 2000;Guchait et al, 2023). Moreover, supervisor incivility intensifies workplace gossip (organizational gossip; Ye et al, 2022), ego depletion and intention to quit (Yin et al, 2023), being silenced (Srivastava et al, 2023), job insecurity (Khalid et al, 2022) and employees' psychological distress (Dedahanov et al, 2022), well-being (Kuriakose et al, 2022) and diminishes self-respect and psychological distress (Ye et al, 2022).…”

Management of Machiavellianism, Organizational Cynicism and Workplace Incivility by Servant Leaders: A Moderated Mediation Analysis of How They Maintain Trust and Performance

“…High trust level between leaders and subordinates leads to civil behavior at workplace (Rawat et al, 2019). Workplace incivility also has a negative impact on employee well-being (Kuriakose et al, 2023). Because of the above-mentioned negative consequences of uncivil behavior, leaders must create an environment in which employees are less likely to exhibit such behaviors.…”

Impact of Workplace Incivility on Work-Family Conflict: The Mediating Role of Emotional Exhaustion and Moderating Role of Job Experience

“…Workplace incivility affects employees' sales performance (Sliter et al, 2012), job satisfaction and turnover intention (Chen & Wang, 2019;Han et al, 2016;Parray et al, 2023), absenteeism (Sliter & Boyd, 2015), counterproductive work behavior (Sakurai & Jex, 2012;Zahoor et al, 2019), job performance (Rhee et al, 2017), physical health (Cortina et al, 2022;Jorgensen et al, 2023), sleep quality (Demsky et al, 2019), unhealthy eating behavior (Liu et al, 2017) and maladaptive shopping behavior (Song et al, 2018). Workplace incivility also leads to work alienation (Xia et al, 2022), workplace loneliness (Kuriakose et al, 2023), emotional exhaustion (Sliter et al, 2010), psychological distress (Adams & Webster, 2013), marital dissatisfaction (Ferguson, 2012) and work-family conflict (WFC) (Lim & Lee, 2011;Zhou et al, 2019).…”