Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach

Subramani, A.K.; Jan, N. Akbar; Arumugam, Thangaraja; Sasikala, M.S.

doi:10.1504/ijbex.2019.099126

Cited by 15 publications

(3 citation statements)

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“…Julianelli et al (2020) highlighted TQM as a critical success factor for achieving a competitive advantage. TQM implementation is considered a worthy asset for an organization's resource portfolio since it builds capabilities and competencies to become competitive (Subramani et al, 2019). TQM ensures reliability in the system by integrating different components of the system (Wang and Meckl, 2020).…”

Section: Introductionmentioning

confidence: 99%

Impact of total quality management factors on knowledge creation in the organizations of Bangladesh

Barua

2021

TQM

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PurposeTotal quality management (TQM) and knowledge management (KM) are two similar and complementary management philosophies synergistic combinations that can form a cycle of improvement and development. This paper aims to investigate the impact of TQM factors on knowledge creation in the organizations of Bangladesh.Design/methodology/approachA list of TQM factors was identified through reviewing the relevant literature. Knowledge creation was analyzed through the framework proposed by Nonaka and Takeuchi (1995). Data were collected through a self-administered questionnaire survey among 450 top and mid-level managers of the organizations. A quantitative research approach, namely, structural equation modeling (SEM) was used in the study. The data were analyzed in SmartPLS 3.FindingsFrom the study, it is found that a positive and significant relationship exists between leadership, employee empowerment, benchmarking, customer focus and information technology with the knowledge creation process and four knowledge conversion modes. In contrast, a negative and significant relationship has been found between employee training and continuous improvement with the knowledge creation process and three knowledge conversion modes.Research limitations/implicationsPrevious researches in Bangladesh empirically validated the effect of TQM on organizational performance, competitive advantage, financial performance, market performance and productivity. But, no such study was undertaken to empirically validate the effect of TQM on knowledge creation process for organizations of Bangladesh. Here, the study has a unique contribution. The empirical support for the hypotheses to explain and predict the contribution of the TQM in promoting knowledge creation.Practical implicationsThe findings highlight the role of leadership practices. Organizational leadership needs to focus more on following issues: gathering required knowledge from the superior sources; transforming prevailing knowledge into a meaningful format to perform activities in better and innovative ways; employing opinions from experiences; facilitating mechanism for employees to update their knowledge; creating a virtual network; implementing customer relationship management system and providing tools and technologies to employees for performing KM activities more efficiently. On the other hand, negative effect of employee training and continuous improvement on knowledge creation sheds light on understanding the reasons for this kind of relationship and formulating effective strategies to resolve problems inside the organizations. In this regard, employees need to be well equipped through regular and appropriate training. Also, employees need to use problem-solving approach to identify problems inside the organizational system thereby availing opportunities for continuous improvement.Originality/valueThis study was conducted to identify factors that enable knowledge creation in organizations from developing countries like Bangladesh. TQM has been adopted in many organizations. But, its effect was mostly measured to determine its impact on improving organizational performance or competitiveness or identifying its critical success factors of implementation. Hence, this study sheds light on identifying the effect of TQM from a new perspective.

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Section: Introductionmentioning

confidence: 99%

Impact of total quality management factors on knowledge creation in the organizations of Bangladesh

Barua

2021

TQM

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“…Objective measurements through quantitative methods found suitable for this study with structural equation modelling (SEM) approach. Samar and Mazuri (2019) and Subramani et al (2019) used similar statistical data analysis in their study. SmartPLS version 3.2.8 was utilised.…”

Section: Methodsmentioning

confidence: 99%

The role of hedonic features on use and continuous use of mobile retail apps

Sanusi¹,

Ukpabi²,

Olaleye³

et al. 2020

IJBEX

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The cost of developing a mobile retail app is high, so retailers get value for money when shoppers utilise mobile retail apps for their shopping. However, some shoppers either do not use such shopping platforms or those who use it discontinue its use shortly after their first usage. While extant studies predominantly examine adoption, literature is scarce on a mobile app that examines post-adoption consequences. Accordingly, the purpose of this study is to examine factors influencing mobile retail app use and continuous use. This study collects data from 235 experienced Finnish mobile app users and utilised structural equation modelling technique for the data analysis. Findings show that the relationship between performance expectancy and use is stronger than continuous use. Cognitive features that enhance learning the platform have also shown to influence use, while privacy and affective components were critical determinants of continuous use. Finally, the study offers implications and recommendations.

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“…Subramani, Jan, Arumugam & Sasikala [71] tvrde da će se performanse malih proizvodnih preduzeća povezanih u regionalni klaster povećati ukupnim upravljanjem kvalitetom. Uspeh prakse TQM-a u ovim preduzećima podređen je pre svega posvećenošću najvišeg menadžmenta, fokusiranju na kupce, strateškom planiranju, upravljanju procesima, ljudima, i dobavljačima.…”

Section: Uticaj Tqm-a Na Organizacione Performanseunclassified

TQM and company performance: Review of literature and business practices 2015 - 2020

Maljugić¹,

Ćoćkalo²,

Đorđević³

2022

Tehnika

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In undertaking business ventures, different cognition of international cultures of quality creation will be met, but in the global environment will be dominated only by the best, those who have recognized the role of Total Quality Management - TQM. On the theoretical basis of foreign research by eminent authors from various parts of the world, companies that achieve competitiveness on a global scale by applying TQM create valuable experience in studying this problem. The aim of the work is to present the impact of Total Quality Management on company performance and competitiveness by analyzing selected existing literature. The work is dedicated to the development and models of TQM, describing the Quality Management System, standardization and implementation effects. TQM's impact on leadership, human resources, organizational and business performance in creating and sustainable competitiveness has been made. At the end of the work, a table view of the selected literature from 2015 to 2020 was given.

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Examining the relationship between critical success factors of total quality management implementation and business performance: a structural equation modelling approach

Cited by 15 publications

References 0 publications

Impact of total quality management factors on knowledge creation in the organizations of Bangladesh

Impact of total quality management factors on knowledge creation in the organizations of Bangladesh

The role of hedonic features on use and continuous use of mobile retail apps

TQM and company performance: Review of literature and business practices 2015 - 2020

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