Experiences on the frontline: Qualitative accounts of South African healthcare workers during the COVID-19 pandemic

Abstract

Background The COVID-19 pandemic significantly impacted people’s mental health significantly. Frontline healthcare workers (HCWs) were arguably most affected, particularly in low-to-middle-income countries like South Africa. Understanding their experiences is important to inform interventions for social and psychological support for future pandemics. Aim This study explored the experiences of frontline HCWs in South Africa during the COVID-19 pandemic. Setting The sample included HCWs from various professions and health sectors who worked with COVID-19 patients across South Africa. Methods An exploratory descriptive qualitative design was used. Semi-structured interviews were conducted with 11 frontline HCWs recruited via purposive sampling. Data were analysed using principles of inductive thematic analysis. Results Four major themes were identified in the data: (1) Working during COVID-19 was an emotional rollercoaster; (2) Working during COVID-19 was physically and mentally exhausting; (3) Participants held negative attitudes towards the Department of Health; and (4) COVID-19 had a transformative impact on the daily life of HCWs. Conclusion HCWs’ experiences were diverse and marked by contradictions. Limited psychological support and resources aggravated experiences. However, a positive narrative of hope and gratitude also resonated with participants. Qualitative methodologies provided depth and insights into the diverse realities of frontline HCWs. Contribution This study provides significant insights into the experiences of a diverse group of frontline South African HCWs during COVID-19. It demonstrates a shift in the definition of a ‘frontline’ HCW and highlights the need for greater psychological support and individualised public health interventions during future pandemics.