Explaining Trust in Canadian Charities: The Influence of Public Perceptions of Accountability, Transparency, Familiarity and Institutional Trust

Farwell, Megan M.; Shier, Micheal L.; Handy, Femida

doi:10.1007/s11266-018-00046-8

Cited by 66 publications

(101 citation statements)

References 52 publications

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“…Several studies have shown the importance of accountability in increasing trust. Farwell et al (2018) conclude that perceptions of accountability, transparency, and recognition to organizations influence stakeholder confidence in nonprofit organizations. found that accountability increases public trust by increasing public satisfaction.…”

Section: Accountabilitymentioning

confidence: 92%

“…A number of previous studies have revealed transparency, including in the context of business (Zhu, 2004), the context of developing organizational trust in business (Pirson & Malhotra, 2011), the context of capital markets (Madhavan et al, 2005), the context of customer response (Cox et al, 2010), the context of negotiations (Garcia, 2002), the context of building customer trust (Kang & Hustvedt, 2014), and the context of charitable institutions (Farwell et al, 2018). From those definitions and research, Schnackkenberg and Tomlinson (2016) conclude that transparency is a perception of the quality of information obtained.…”

Section: Transparencymentioning

confidence: 99%

“…The present research focuses on the transparency of waqf institutions to increase the trust of donors. In the context of the charity, Farwell et al (2018) have found that the trust of donors to give funds is influenced by transparency. Keh and Xie (2009) found that stakeholders use various components to build trust, including transparency.…”

Section: Transparencymentioning

confidence: 99%

“…Trust in waqf institutions also increases when donors feel that the accountability of waqf institutions is increasingly high (Hasan et al, 2019). However, institutions have low trust when donors still require a high demand for accountability from the institution (Farwell et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

“…Furthermore, this research removes the general attitude variable because it is not suitable with the context of the cash waqf, instead of changing the perception variable of social responsibility into an accountability demand. This study included accountability demand because it is considered as a factor that influences trust in the institution (Farwell et al, 2018). This study also examines whether trust mediates the relationship between perception of transparency and accountability and the intention of giving cash waqf in BMT.…”

Section: Introductionmentioning

confidence: 99%

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Impact of Transparency and Accountability on Trust and Intention to Donate Cash Waqf in Islamic Microfinance Institutions

Ahmad

Rusdianto

2020

Shirkah

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Research examining the intention of cash waqf in Islamic Microfinance institutions remain more paucity of evidence. To the best of the authors' knowledge, previous studies have still been silent on exploring the intention of cash waqf in the context of Baitul Maal wat Tamwil (BMT). Dealing with this issue, this study examines the impact of transparency and accountability perception on trust and intention to donate cash waqf in Islamic Microfinance Institutions. This study employed a survey in the form of a questionnaire to obtain the required data from 303 waqif (people who donate cash waqf) both at BMT and another nazhir waqf around the island of Java, Indonesia. Furthermore, the data were analyzed using Structural Equation Model-Partial Least Square (SEM-PLS) in two stages, i.e., measurement models and structural models. The results of data analysis portrayed that the perception of transparency provided a significant impact on trust and intention to donate cash waqf in Islamic finance institutions. It was also depicted that the level of trust positively influenced the intention to give cash waqf in Islamic finance institutions. These results offer significant contributions as fruitful insights to strengthen the transparency and accountability of Islamic microfinance institutions, particularly Baitul Maal wat Tamwil (BMT) in Indonesia.

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Section: Accountabilitymentioning

confidence: 92%

Section: Transparencymentioning

confidence: 99%

Section: Transparencymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Impact of Transparency and Accountability on Trust and Intention to Donate Cash Waqf in Islamic Microfinance Institutions

Ahmad

Rusdianto

2020

Shirkah

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Looking at the nonprofit accountability‐charitable donations relationship through the publicness lens

Hoang

Lee

2022

Nonprofit Mgmnt & Ldrshp

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This study integrates the publicness theory and the benefits theory of nonprofit finance to examine how nonprofits' financial and non-financial accountability criteria relate to the private charitable contributions they receive. The analysis of the National Center for Charitable Statistics' IRS Statistics of Income Sample Files 2008-2012 and Nonprofit IRS E-filers 2010-2017 reveals that the relationships between accountability criteria and private donations vary significantly depending on the nonprofits' funding structure and service type. In particular, financial ratios are more strongly associated with charitable contributions with more commercially funded nonprofits, while contributions to organizations relying more on noncommercial revenues are better explained by the adoption of good governance policies. The findings also reveal differences depending on the nature of nonprofit services, as financial ratios are more strongly associated with donations to organizations providing private benefits than with donations to nonprofits providing mixed or public benefits.

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Layoffs during a pandemic: Results from an experiment on the management practices of nonprofit organizations and business firms

Russell,

Frisone,

Frumkin

2023

Nonprofit Mgmnt & Ldrshp

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Given the challenges of the COVID‐19 pandemic, both business and nonprofit organizations were forced to respond quickly with regard to organizational operations, resources, and workplace safety. The pandemic offers a unique context through which to examine how the public perceives organizational responses to unexpected crisis situations and whether they view them as socially responsible. Using a mixed experimental design, this study investigates the influence of organizational decision‐making during COVID‐19 on the public's perceptions of the organization. It also examines whether the type of organization—nonprofit or for‐profit—influences these perceptions and the willingness of participants to support the organization either by purchasing the product or donating to the organization.

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Explaining Trust in Canadian Charities: The Influence of Public Perceptions of Accountability, Transparency, Familiarity and Institutional Trust

Cited by 66 publications

References 52 publications

Impact of Transparency and Accountability on Trust and Intention to Donate Cash Waqf in Islamic Microfinance Institutions

Impact of Transparency and Accountability on Trust and Intention to Donate Cash Waqf in Islamic Microfinance Institutions

Looking at the nonprofit accountability‐charitable donations relationship through the publicness lens

Layoffs during a pandemic: Results from an experiment on the management practices of nonprofit organizations and business firms

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