“…Some research studies have looked at barrier issues in tourism and other retailing businesses (Clark & White, 2009;Han, Back, & Kim, 2011;Han, Kim, & Hyun, 2011;Karakaya, 2002;Lee, Agarwal, & Kim, 2012;McAfee, Mialon, & Williams, 2004;Mottiar & Tucker, 2007;Park, 2009;Pehrsson, 2009;Skipper, 1987;Zimmerman, 1999). However, there is a lack of research that explores related issues in the travel agency industry.…”