“…Customer intention and willingness has been always identified as a basic requirement of the individuals' actual behaviour in adopting a new system and technology (see Ajzen, 1991;Alalwan et al, 2017;Venkatesh et al, 2003). In the prior literature of mobile technologies, there are a large number of studies that have supported the role of behavioural intention on the actual use behaviour (see Alkhunaizan and Love, 2013;Gao and Deng, 2012;Lim et al, 2011;McKenna et al, 2011;Venkatesh et al, 2012;Wiratmadja et al, 2012;Yun et al, 2013;Zheng et al, 2012). Therefore, the following hypothesis is:…”