Exploring Appropriation of Enterprise Wikis:

Abstract

The purpose of this paper is to provide both application-oriented researchers and practitioners with detailed insights into conception, implementation, and utilization of intraorganizational wikis to support knowledge management and group work. Firstly, we report on three case studies and describe how wikis have been appropriated in the context of a concrete practice. Our study reveals that the wikis have been used as Knowledge Base, Encyclopedia and Support Base, respectively. We present the identified practices as a result of the wiki appropriation process and argue that due to their open and flexible nature these wikis have been appropriated according to the users' needs. Our contribution helps to understand how platforms support working practices that have not been supported by groupware before, or at least not in the same way. Secondly, three detailed implementation reports uncover many aspects of wiki projects, e.g., different viewpoints of managers and users, an investigation of other sources containing business-relevant information, and perceived obstacles to wiki projects. In this context, our study generates a series of lessons learned for people who intend to implement wikis in their own organizations, including the awareness of usage potential, the need for additional managerial support, and clear communication strategies to promote wiki usage.

Explorando O Uso Do Modelo Target: A Gestão De Lições Aprendidas Na Área De Projetos Em Uma Instituição Governamental De Segurança Pública

“…Por meio de Wikis, as informações podem ser consultadas a qualquer momento e os membros da equipe corrigir os problemas ali mencionados em tempo real (STOCKER et al, 2012). Isso colaboraria diretamente com as lições aprendidas, gerando uma consciência mais efetiva do potencial destas ferramentas, contribuindo diretamente sobre o poder estratégico que pode ser agregado em diversos projetos, reduzindo custos e tempo.…”

Use Cases as a Means to Support the Appropriation of Enterprise Social Software

“…The definition of use cases (cf. Section 5.1) appears in publications as a possible approach to overcome this problem [41]. However, studies about the specific design of use cases for the ESS appropriation are missing.…”

Web 2.0 Tools in the Innovation Process A Systematic Literature Review

“…These important characteristics include knowledge sharing is voluntary [45], support for social networks, user-generated content, enforcing much less sense of hierarchy than in the real world so anyone can provide feedback or comments to anyone else and one person can be at the same time part of several networks [40] [46] [47], and establishing of weak ties, which refer to acquaintances with less social involvement, more superficial and on a smaller, less intimate basis [48]. Another essential characteristic is what is called "Nutzungsoffenheit", which implies that, it is hard to predict how a platform will be, appropriated [49], and whereby, technology and its set of features do not precipitate its forms of usage [50]. Values like transparency, cooperation, openness, ease of use are at the heart of the social web, and, all of them are heading towards the building of an architecture of participation, that is, focused on the users, and that, harnesses collective intelligence and uses network effects and algorithms to produce software that gets better the more people use it [20].…”