Exploring Mobile Co-design in the Context of Use Continuous Elicitation and Evaluation of Design Suggestions

Wik, Malin; Bergkvist, Linda

doi:10.1007/978-3-031-05311-5_23

Cited by 3 publications

(4 citation statements)

References 16 publications

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“…This small change in perception was essential for the clients’ sense of control and perceived independence. These results demonstrate the importance of user involvement in the context of use where unexpected aspects of using digital technology can be discovered [ 52 ].…”

Section: Discussionmentioning

confidence: 92%

Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study

Bäccman,

Bergkvist,

Wästlund

2023

JMIR Form Res

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Background Digital health interventions, such as personalized SMS coaching, are considered affordable and scalable methods to support healthy lifestyle changes. SMS, or texting, is a readily available service to most people in Sweden, and personalized SMS coaching has shown great promise in supporting behavior changes. Objective This study aims to explore the effectiveness of highly personalized SMS coaching for behavior change according to the Capability, Opportunity, Motivation–Behavior (COM-B) model on a sample of physically inactive adults in a nonprofit fitness organization in Sweden. Methods The study used a mixed methods design in which clients acted as their own controls. The participants were clients (n=28) and fitness consultants (n=12). Three types of data were collected: (1) quantitative data at baseline and after the SMS intervention and the waitlist from the clients, (2) qualitative data from semistructured interviews with the fitness consultants, and (3) pseudonymized texting conversations between the fitness consultants and clients. Results Overall, the results showed that personalized SMS coaching was effective in supporting the clients’ behavior changes. The quantitative analysis showed how the clients’ capabilities (Cohen d=0.50), opportunities (Cohen d=0.43), and relationship with the fitness consultants (Cohen d=0.51) improved during the SMS intervention in comparison with baseline. Furthermore, the qualitative analysis revealed how personalized texts added value to existing work methods (eg, increasing continuity and flexibility) and how the relationship between the clients and fitness consultants changed during the intervention, which helped motivate the clients. Conclusions Personalized SMS coaching is an effective method for supporting healthy behavior changes. The human connection that emerged in this study needs to be further explored to fully understand the effectiveness of a digital health intervention.

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Section: Discussionmentioning

confidence: 92%

Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study

Bäccman,

Bergkvist,

Wästlund

2023

JMIR Form Res

Self Cite

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“…A preliminary analysis of parts of the material was conducted (further detailed in Appendix 1) to fulfil the secondary aim of the study, which was to clarify motivation and needs and to produce a requirements specification for a digital wayfinding service for the stakeholder. The preliminary analysis was also used as the basis for a conference publication (see Wik and Bergkvist (2022)).…”

Section: Resultsmentioning

confidence: 99%

“…In explorative types of WOz simulations, where the wizardry is done in plain sight, the technique can be combined with an informal interview or discussion between the wizard and the test participant (Pettersson et al, 2018). In such setups, the WOz technique can help facilitate participatory design rather than just being a usability evaluation technique (Wik & Bergkvist, 2022;Wik & Khumalo, 2020).…”

Section: Interactive Prototypes Through the Wizard-of-oz Techniquementioning

confidence: 99%

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Prototyping with purpose: Increasing participatory design with malleable interactive prototypes

Wik

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This work emphasises the long-standing focus on democratisation in the participatory design field by analysing how participation can be achieved (the pragmatics of participation) and how participation can be increased (the politics of participation) through malleable interactive prototyping. Malleable interactive prototyping refers to the design of digital prototypes of IT systems that are open enough for a designer and a user to collaboratively design and re-design. The interactiveness allows the user to experience the interaction with the system and its design and also allows for redesign during the interaction. This type of prototyping is explored in the collaborative design of an IT system between a designer and citizens at a hospital, and in a short series of co-design workshops with young learners as designers within a component of their digital competence education in upper secondary school. Through a qualitative analysis, this work demonstrates that malleable interactive prototyping increases participation and participatory design. Four conclusions are proposed for the participatory design field: malleable interactive prototyping gives users an informed voice in the design process, allows users to collaboratively design an IT system with a designer, facilitates mutual learning between designer and user, and increases the ecological validity of the collaborative design. Furthermore, the explorations contribute to the education field by showing that malleable interactive prototyping can explicate future use and the user as well as the role of the user and the IT system for young learners, thus enabling young learners to experience democratic IT systems design processes. These conclusions suggest that school policy writers should consider including a socio-technical perspective in the computational-focused curriculum and that educators should contemplate the delivery of this education across all programmes.

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Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study (Preprint)

Bäccman¹,

Bergkvist²,

Wästlund³

2023

Preprint

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BACKGROUND Digital health interventions (DHI) are considered affordable and scalable methods to support healthy lifestyle changes. OBJECTIVE This study explored the effectiveness of personalized SMS coaching for behavior change according to the COM-B model on a sample of physically inactive adults in a fitness organization in Sweden. METHODS The study used a mixed-methods design where the clients acted as their own controls. The participants were clients (n = 28) and fitness consultants (n = 12). Three types of data were collected: i) quantitative data at baseline and after the SMS intervention and the waitlist from the clients; ii) qualitative data from semi-structured interviews with the fitness consultants; and iii) pseudonymized SMS conversations between the fitness consultants and clients. RESULTS The overall results showed that personalized SMS were effective in supporting the clients’ behavior changes. The quantitative analysis showed how the clients’ capabilities (d = 0.50), opportunities (d = 0.43), and relationship to the fitness consultants (d = 0.51) improved during the SMS intervention in comparison to baseline. Further, the qualitative analysis revealed how personalized SMS added value to existing work methods (e.g., increasing continuity and flexibility), and how the relationship between the clients and fitness consultants changed during the intervention, which helped motivate the clients. CONCLUSIONS A conclusion from this study is that personalized SMS is an effective method to support healthy behavior changes. The human connection that emerged in the study, needs to be further explored in order to fully understand the effectiveness of DHI.

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Exploring Mobile Co-design in the Context of Use Continuous Elicitation and Evaluation of Design Suggestions

Cited by 3 publications

References 16 publications

Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study

Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study

Prototyping with purpose: Increasing participatory design with malleable interactive prototypes

Personalized Coaching via Texting for Behavior Change to Understand a Healthy Lifestyle Intervention in a Naturalistic Setting: Mixed Methods Study (Preprint)

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