Exploring the Community Involvement in Smart City through a Co-creation Approach in Indonesia

Abstract

Smart City is a model for developing a city to create a better quality of life using Information and Communication Technology to increase awareness, intelligence, welfare, and citizen participation. Currently, many cities declare themselves as smart cities. Therefore, they invest a lot in information technology infrastructure to provide website and application-based services. However, this has not been balanced with community development by fostering participation in public life processes and outputs. This study aims to explore community involvement in the context of a smart city through a co-creation approach. This study uses a qualitative approach with library research techniques sourced from journals, proceedings, books, and official government websites that provide information relevant to the research focus. This study reveals that community participation is not difficult to find because Indonesia has social capital and is practised until now in the public life of urban communities, for example, social awareness, deliberation, and mutual cooperation. However, community participation is still limited to input, not yet reaching the process and output, whereas Information Technology is still limited to replacing the offline system with online. Based on the results and discussion, this study suggests the need to expand and increase community involvement in resolving public affairs and combining forms of community involvement in both online and offline systems.

Investigating the communication network for batik village tourism stakeholders to support smart economy in Bogor regency, Indonesia

“…Communication networks play a significant role in reducing disaster risk by enhancing public awareness and disseminating crucial information about catastrophes and areas susceptible to such events. The efficiency of government communication strategies is in their ability to convey clear messages through suitable channels, hence promoting community involvement and enhancing policy effectiveness (Hyland-Wood et al, 2021;Prastya et al, 2022;Triyanto et al, 2022). The structure, analysis, and reinforcement of community connections through communication networks contribute to developing environmentally sustainable behaviors and strengthen resilience in the face of adversities (Lasinta et al, 2019).…”

Drivers Fostering Citizens to Participate in Co-Creation Process for Public Service Quality

“…In particular, the importance of co-creation is seen in the development of smart applications and increasing the accessibility of public services to citizens through digital technologies (Torre et al, 2021). Research shows that the development of digitisation of public services also requires improving citizen engagement in public service issues (Prastya et al, 2021). Digitisation of public services is gaining popularity in urban, climate, education, and health services (Álvarez-Pérez et al, 2022).…”