Exploring the experience value of museum visitors as a co-creation process

Antón, Carmen; Camarero, Carmen; Garrido, María-José

doi:10.1080/13683500.2017.1373753

Cited by 153 publications

(138 citation statements)

References 43 publications

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“…Guest (tourist) satisfaction is essential for the success of tourism firms [119]. Thus, tourists can play an active participating role in the value co-creation process [120] and interact with the firms in order to attain higher satisfaction [116]. Thus, investigating the impact of the physical environment, social servicescape, co-created value, and customer satisfaction on the tourists' citizenship behavior in a single study provides insights and a body of knowledge [81,121].…”

Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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Organizational citizenship behavior (OCB) research has been extended in the literature to the customer domain by examining the role of customer behavior in the service sectors. Therefore, this study aimed to examine the effect of the physical environment and social servicescape on the co-creation value, and the impact of the co-creation value on customer satisfaction, which, in turn, influences the customer's citizenship behavior. A field study was conducted in Malaysian cultural and creative industries settings and a total of 254 participants were approached. Structural equation modeling (SEM) technique was used to test the hypothesized relationships among variables. The proposed research model was largely focused on the four perceived values (i.e., physical servicescape, social servicescape, co-creation value, and customer satisfaction) that significantly influence tourists' citizenship behavior. This study sheds new light on the notable roles of physical servicescape, social servicescape, co-creation value, and customer satisfaction on enhancing tourists' citizenship behavior. The theoretical implications and practical implications are discussed.

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Section: Discussionmentioning

confidence: 99%

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

et al. 2020

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“…Although empirical evidences of similar projects in tourism suggest that almost every type of involvement activity in tourism increases return visits and boosts loyalty (Antón, Camarero and Garrido 2016;Gross and Brown 2008) the total positive impact of this project regarding these two variables will be possible to measure only when this project will be implemented in its full scale. Given that the share of tourism in Croatian GDP in 2012 was 19.3 percent (Ćorluka, Matošević-Radić and Geić 2013), this project has a potential to become one of the main catalysts in development of Republic of Croatia.…”

Section: Resultsmentioning

confidence: 99%

“…Co-creation is an active, creative and social process based on collaboration between producers and users that is initiated by the business to generate value for customers (Piller, Ihl and Vossen 2010). Given that it demands expertise and increases cost, practical involvement of visitors in co-creating of some artifact is not simple and cheap, but it represents one of the best ways in the creation of strong emotional bonds between visitors and destination (Antón, Camarero and Garrido 2016).…”

Section: Introductionmentioning

confidence: 99%

Qualitative Improvement of Tourist Destinations Through a Holistic Approach: On the Case of “Bios Garden”

Rafajac¹

2017

Tourism in Southern and Eastern Europe

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Purpose -The purpose of this paper is to elaborate holistic strategies in the formation of products and services that provide an opportunity for active engagement of visitors in development of tourist destination. Design / Methodology / Approach -This paper is designed as a business plan that offers strategic and operative guidelines for implementation of the holistic approach. By combining holistic paradigm with the design science research methodology, this article explains how to develop holistic projects in tourism and why such projects represent a smart investment. Findings -Involvement of visitors in qualitative improvement of their destination creates strong emotional bond that increases return visits and boosts loyalty. The strategy of the visitor involvement can be applied in different types of the artistic, cultural, agricultural, historical and environmental projects. By forming a common framework in which many different individuals can participate and co-create, holistic projects may improve general quality of some eco-system. Holistic development represents an active, creative and social process that stimulates synergy within different industries in the local community. Originality of the research -This is one of the first studies about the holistic gardens in the Republic of Croatia that explains how to create sustainable relationships between stakeholders in the tourist destination.

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“…Experiences are understood as the knowledge or feeling obtained through direct impressions [18]. According to Erik Cohen [19] tourist experiences refer to a quest for strangeness while Carmen Antón et al [20] (p. 2) emphasized that experience is something that goes beyond everyday life, becomes unforgettable and contributes to the personal enrichment of the person who experiences it. Jianyu Ma, Jun Gao and Noel Scott [21] (p. 5) stated that experiences have four attributes: subjectivity, commitment, emotions and learning.…”

Section: Experience Preferences and Ecological Awarenessmentioning

confidence: 99%

Experiencing Nature: Physical Activity, Beauty and Tension in Tatra National Park—Analysis of TripAdvisor Reviews

Niezgoda

Nowacki

2020

Sustainability

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The aim of this article is to analyse the experiences gained by tourists visiting one of the most visited protected areas in Poland—the Tatra National Park (TNP). The authors focused on the following question: does the natural heritage of the national park affect visitors’ unique experiences or is environmentally valuable area not important for their experiences? This article uses mixed quantitative (Text Mining, co-occurrence network analysis) and qualitative (narratives research) methods. Data for analysis—revives posted by users between April 2011 and September 2019—were downloaded from TripAdvisor.co.uk. Reviews on TripAdvisor indicate that the most important for visiting tourists were the experiences of physical activity. This confirms the trend of maintaining health and the desire to regenerate physical strength. The group of reviews related to connection to nature experiences is extremely small, which indicates that tourists probably did not come to TNP as a result of a preference for experiences related to ecological awareness. Some tourists felt tension, which indicates that the carrying capacity was exceeded. There is a doubt as to whether tourists who want to engage in physical activity must necessarily visit the area with the highest degree of nature protection.

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Exploring the experience value of museum visitors as a co-creation process

Cited by 153 publications

References 43 publications

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries

Qualitative Improvement of Tourist Destinations Through a Holistic Approach: On the Case of “Bios Garden”

Experiencing Nature: Physical Activity, Beauty and Tension in Tatra National Park—Analysis of TripAdvisor Reviews

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