Exploring the factors associated with Web site success in the context of electronic commerce

Liu, Chang; Arnett, Kirk P.

doi:10.1016/s0378-7206(00)00049-5

Cited by 1,156 publications

(697 citation statements)

References 38 publications

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“…Following the standard approach [1,5,11,14], we measure consumer perceptions and related variables in terms of a Likert-type scale ranging from 1 to 5 with the following equivalences,``1'':``not important'' or`s trongly disagree'';``2'':``slightly important'' or`s lightly agree'';``3'' :``neutral'';``4'' :``important'' or``agree''; and``5'':``very important'' or``strongly agree''. Individuals without knowledge or experience of the Internet may harbour a latent willingness to e-shop on it, but it would be dif®cult to elicit such information through a survey.…”

Section: Research Methodsologymentioning

confidence: 99%

Internet-based e-shopping and consumer attitudes: an empirical study

Liao¹,

Cheung²

2001

Information & Management

416

251

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This paper analyses consumer attitudes towards Internet-based e-shopping. It aims to provide a theoretically and empirically grounded initial reference position, against which later research can explore and interpret the effects of changes in variables representing consumer preferences and shifts in these preferences on the success or failure of B2C e-commerce over the Internet. Because of the opportunity to sample at the outset and of ceteris paribus conditions following from the tendency for other factors such as e-transactions cost to remain small and constant, Singapore data were employed. Regression analysis shows that the life content of products, transactions security, price, vendor quality, IT education and Internet usage signi®cantly affect the initial willingness of Singaporeans to e-shop on the Internet. Generalising, we suggest that Internetbased B2C e-commerce can pro®tably be introduced or promoted along similar dimensions in socio-geographically and technologically similar situations. #

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Section: Research Methodsologymentioning

confidence: 99%

Internet-based e-shopping and consumer attitudes: an empirical study

Liao¹,

Cheung²

2001

Information & Management

416

251

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“…Some scholars (e.g., Ahn, Ryu, & Han, 2004;Kim, Lee, & Law, 2008;Liu & Arnett, 2000) have indicated that consumers' perceptions are mainly stemmed from three central factors of determining website quality, namely information, system, and service quality. Information quality means accuracy, timeliness, currency and reliability of information (Shih, 2004).…”

Section: Hypothesis Developmentmentioning

confidence: 99%

How social shopping retains customers? Capturing the essence of website quality and relationship quality

Hsu

Chen

Kumar

2016

Total Quality Management & Business Excellence

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Disclaimer UWE has obtained warranties from all depositors as to their title in the material deposited and as to their right to deposit such material. UWE makes no representation or warranties of commercial utility, title, or fitness for a particular purpose or any other warranty, express or implied in respect of any material deposited.UWE makes no representation that the use of the materials will not infringe any patent, copyright, trademark or other property or proprietary rights.UWE accepts no liability for any infringement of intellectual property rights in any material deposited but will remove such material from public view pending investigation in the event of an allegation of any such infringement. PLEASE SCROLL DOWN FOR TEXT.1 How social shopping retain customers? Capturing the essence of website quality and relationship quality Abstract Social shopping as a result of the advancement of social media applications is increasing considerably in e-commerce. As a consequence of the multi-faceted phenomenon of social shopping, website managers encounter a lot of challenges in providing their quality website experience to satisfy their customers' needs and in developing relationships among participants, and community. In short, providing excellent quality website experience is crucial to support online customers. Therefore, it is necessary to offer further theoretical conceptualizations as well as detailed empirical evidence for such phenomena in which social shopping are supported and enabled. Thus, this paper attempts to investigate the factors affecting purchase intention of social shopping including two constructs: website quality (i.e., system, information, and service quality) and relationship quality (i.e., satisfaction, commitment, and trust).Additionally we aim to identify the mediating roles of commitment and trust. The empirical results show that the perceived system and service quality are important antecedents of customer satisfaction, but not for the effect of perceived information quality on customer satisfaction. Furthermore, it shows that customer satisfaction significantly influences commitment, trust, and purchase intention, and trust in turn significantly affect commitment. Our empirical results confirm that commitment and trust partially mediate the relationship between satisfaction and purchase intention in social shopping context.

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“…Eighmey's (1997) assessment of the perceived benefits delivered by commercial websites, Liu and Arnett's (2000) exploration of factors associated with the success of commercial websites, and the assessment of preferences for online and traditional retail formats by Keen et al (2001).…”

Section: Appeal Of Website Features: Past Studiesmentioning

confidence: 99%

Tailoring new websites to appeal to those most likely to shop online

2005

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This study extends the conventional wisdom concerning how a commercial website can be configured to attract online shoppers, and specifically, initial shoppers. Based on past research [Inform. Syst. Res. 13 (2002) 187] and theory [Diffusion of Innovations (1995)], a number of 'form' and 'substantive' website features were assessed as to their attractiveness to consumers of varying (a) Internet experience and (b) innovativeness. A self-administered survey was completed by a convenience sample of 363 residents of the US and Canada. A discriminant analysis confirms that two functions, generally representing form and substantive features, each discriminate between (a) high and low innovativeness (DF1) and (b) high and low Internet experience (DF2). Further, those with more Internet experience show a stronger preference for substantive features than do those with less experience. But high and low experience groups do not differ noticeably with regard to preference for form features. It was also found that, conversely, the more innovative shoppers reveal a stronger preference for form features. But high and low innovativeness groups do not differ appreciably in respect to desire for substantive features. This suggests the dynamics underlying the attraction of initial Internet users to particular shopping sites. Both theoretical and practical implications of the findings are discussed. q

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Exploring the factors associated with Web site success in the context of electronic commerce

Cited by 1,156 publications

References 38 publications

Internet-based e-shopping and consumer attitudes: an empirical study

Internet-based e-shopping and consumer attitudes: an empirical study

How social shopping retains customers? Capturing the essence of website quality and relationship quality

Tailoring new websites to appeal to those most likely to shop online

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