Exploring the Impact of Perceived Convenience, Autonomy, and Satisfaction on Citizens’ Continuance with Government Chatbots

Abstract

This study investigates information security management challenges in a large organisation. The aim of this study is to apply the Technological-Organisational-Individual (TOI) Framework in this organisation to determine to what extent current security management practices are informed by findings of relevant literature and standards on information security incorporated in the framework. The TOI framework is used to map factors influencing security behavior to current practices applied by the organisation and to analyse them. Conclusions suggest that some factors that play a critical role in information security management are not adequately covered. This study also aims to provide recommendations to security managers on how to address these factors to implement security management practices that can improve ISP compliance, and inform literature on any additional security management practices. Further, this study includes insights into how organisations may exploit key strengths in applying information security management to achieve good security behaviour among their employees and take an adaptive approach to changing conditions, such as teleworking.