Exploring the Possibility of Learning from Failure through the Analysis of Best Failure Practices of Proactive Administration Services

Abstract

According to failure studies, learning opportunities from failure experiences are more significant than past success experiences. In particular, failure experiences that meet the requirements of intelligent failure can be a source of learning and growth, and this logic is understood as a process of learning from failure. This study applied the logical mechanism of learning from failure to the analysis of proactive administration. The study aims to suggest whether the best failure practices of proactive administration meet the conditions of intellectual failure and improvement measures for evaluation criteria and preparation forms to satisfy the requirements of intellectual failure in the future. Therefore, the main research content is to analyze whether the case selected as an exemplary failure satisfies the conditions of intelligent failure based on Sitikin's intelligent failure condition. The results obtained from this research are as follows. First, it is the reinforcement of the evaluation criteria. The possibility of diffusion should be added to the current three criteria. Second, it is the improvement of the writing style. The form improvement for the specific description of the content learned from the failure experience and the particular description of the failure cause is presented.