Exploring the Relationship of Distribution Channel Role to Trust and Purchase Intention of Microinsurance

Djojo, Brata Wibawa; Arief, Mts.; Heriyati, Pantri

doi:10.1166/asl.2015.6010

Cited by 1 publication

(2 citation statements)

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“…For example, those are perceived usefulness, ease of use, risk, or security (Chen & Li, 2017;Mondego & Gide, 2018), perceived convenience and benefits (Gao & Waechter, 2017), and perceived value (Sundjaja & Tina, 2019). On the other hand, trust is affected by other factors, such as perceived ease of use, perceived usefulness, structure assurance, and ubiquity (Yan & Yang, 2015), reputation and reference group (Wu & Zhang, 2017;Mondego & Gide, 2018), client value or benefits (Djojo, Arief, & Heriyati, 2015). Those researchers confirm that trust can affect or be affected by several factors.…”

Section: Introductionmentioning

confidence: 99%

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Finding Customer Perception of Peer-to-Peer (P2P) Lending Financial Technology in Pohon Dana

Tandiono¹,

Djojo

Candra

et al. 2020

Binus Business Review

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The research aimed to discover some factors influencing customer perception toward Peer-to-Peer (P2P) lending Financial Technology (FinTech). It was an empirical study in which the survey was conducted using an online questionnaire from June to August 2019. The research sample was collected from 56 respondents of Pohon Dana customers by simple random sampling. The data collected were analyzed with Partial Least Square Path Modelling by presenting several factors influencing customer perception. The analysis tool was SmartPLS ver 3.2.8. The research finds out that benefits and security have a positive and significant relationship to customer perception. Meanwhile, ease of use, self-efficacy, and trust have a negative and insignificant relationship to customer perception.

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Section: Introductionmentioning

confidence: 99%

“…and Fang et al (2011) to fit the context of the online transaction. Moreover, items for measuring trust are fromDjojo et al (2015) andFang et al (2011). The factors of the trust consist of belief, competence, ability, honest, utmost good faith, obligation, and reputation.…”

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confidence: 99%