Exploring the success, failure and factors influencing m-Government implementation in developing countries

Abstract

The proliferation of mobile technologies and mobile phones has presented an opportunity for Government in the developing countries to utilize Mobile Information and Communication Technologies (M-ICT) to help facilitate daily administration and to provide better services to citizens, businesses, and government agencies through using mobile technology. This research reviews the success, failures and factors influencing m-Government development and implementation in developing countries. The characteristic challenges that developing countries face, which make m-Government implementation in developing countries fail to succeed are identified and integrated. The paper also presents results of literature review of case studies from both developed and developing countries and preliminary studies grounded in the South Africa m-Government reality. The key factors are identified, integrated and characterised under common broad categories. These results were given in a rich picture of m-Government implementation experience that helps to identify possible solutions. A descriptive framework for categorising key factors in m-Government implementation in developing countries illustrated with suggestions from the literature is proposed. The input variables are characterised into factors for success (drivers and enablers), and factors for failure (barriers and inhibitors). The output variables are categorized into organisational and technological benefits. Finally, an action plan for success is proposed. This action contains suggestions for increasing the impact of factors for success while reducing the impact of factors for failure.

Moderating Effects of Gender and Resistance to Change on the Adoption of Big Data Analytics in Healthcare

“…Employees are key stakeholders and have a strong impact on the adoption of new technologies because ultimately employees will not adopt the technology if management does not pay attention to the factors that can generate positive willingness to use technology. Moreover, the prior literature is evident that many technologies are failed a er influential implementation by organizations (top management) due to resistance from employees [7][8][9][10]. Meanwhile, the current systems in healthcare organizations are not capable of analyzing the high volume, velocity, and variety of big data and ignoring a huge amount of significant data in the process of analyzing [11].…”

E-government Systems Design and Implementation in Developed and Developing Countries: Results from a Qualitative Analysis

“…The last United Nations (UN) e-government survey reveals that governments in developing countries have recognisably advanced in the area [15]. The contribution of mobile phones and technologies is highly acknowledged in such advancements, particularly in the provision and adoption of online public services by governments and citizens [10], [15]. To support developing countries in keeping pace with the innovations and developments of e-government and in realising more successful e-government implementation, the sharing and transfer of expertise, experiences, design approaches and solutions among developed and developing countries is crucial.…”

A preliminary review of interface design elements for mobile electronic government systems

“…In developing countries, the transition of e-Government to m-Government is driven by a number of aspects such as the growing number of mobile users [6] and internet subscribers [7], the number of mobile devices that are connected to the internet wirelessly [8] [9] as well as the usability improvements in mobile devices [10] [11] and egovernment systems [12].…”