'Eyes free' in-car assistance

Abstract

This paper examines routine family car journeys, looking specifically at how passengers assist during a mobile telephone call while the drivers address the competing demands of handling the vehicle, interacting with various artefacts and controls in the cabin, and engage in co-located and remote conversations while navigating through busy city roads. Based on an analysis of video fragments, we see how drivers and child passengers form their conversations and requests around the call so as to be meaningful and paced to the demands, knowledge and abilities of their cooccupants, and how the conditions of the road and emergent traffic are oriented to and negotiated in the context of the social interaction that they exist alongside. The study provides implications for the design of car-based collaborative media and considers how hands-and eyesfree natural interfaces could be tailored to the complexity of activities in the car and on the road.

Participatory Prototyping to Inform the Development of a Remote UX Design System in Automotive

“…Designers and researchers [17,28,29], generally agree that context is both of great importance to a holistic understanding of the interactions taking place and necessary in designing for people and their experiences while involving them. In automotive HCI there are a few studies [30][31][32] that have previously investigated the influence of the automotive context in a systematic way using qualitative methods in real time driving situations based, on a somewhat holistic research approach. Automotive studies of ethnographic research are not conventional; nonetheless, we can identify some most recent studies using it for applying sociocultural understanding into the driving experience research in collaboration with Nissan [18].…”

Designing for Frustration and Disputes in the Family Car

“…What's useful from his framework for our own study is that we are concerned with the first part of it, which refer to the personal and travel-related demands-in our own study, we see that pointing to parenting and care duties that are carried out through the family car. While frustration in general (Uchiyama et al, 2002) and commercial contexts driving and has been explored, the needs of the family car has been neglected in HCI with the exception of a few explorative design studies (Eardley, Hyams, & Sellen, 2004;Cycil et al, 2013) and studies around safety aspects of parents driving with children (Koppel, Charlton, Kopinathan, & Taranto, 2011). We further build on this gap by exploring the family car as an inspiration for technology design against frustration and disputes.…”

“…Studies of collaboration in the car, highlight the significant role played by passengers in providing driver support (Cycil et al, 2013;Brown & Laurier, 2011) as well as in managing assistive technologies (Forlizzi & Barley, 2010;Perterer, Sundström, Meschtscherjakov, Wilfinger, & Tscheligi, 2013) on journeys. There is, then, a growing interest in how passengers have an impact on the wider experience of car travel.…”

The HomeCar organiser

“…The social science and mobilities literature has examined the family car as a space of care and support for various parenting practices -including the coordination of journeys and homework assignments to children [10]. However, the study of the family car as a space for technological innovation has been limited to leisure and gaming [3,15] with an exception of a few HCI studies focusing on technology to support such family life and collaboration [4,6]. For many families that juggle multiple responsibilities and roles, technologies like mobile phones have become a part of everyday driving activities to coordinate events and interact between family members.…”