Facilitating or inhibiting? The role of enterprise social media use in job performance

Shang, Yufan; Pan, Yan; Richards, Malika

doi:10.1108/itp-04-2021-0268

Cited by 19 publications

(13 citation statements)

References 97 publications

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“…Furthermore, recent studies have also focused on the mediating role of job autonomy in the relationship between general ESM use and its negative effects (e.g. work overload) (Shang et al, 2022). However, the studies in this research stream fail to explain the dynamic features of work arrangements in understanding autonomy.…”

Section: Esm Use and Employee Autonomymentioning

confidence: 99%

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Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Yin

Wang

et al. 2023

IMDS

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PurposeWith the prevalence of enterprise social media (ESM), this study examines how the innovative and routine ESM use behaviors in the post-acceptance stage influence the quality and quantity dimensions of information processing (i.e. information equality and information overload), subsequently affecting employee autonomy grounded in the digital information management theoretical (DIMT) framework. This study further explores the moderating effects of communication visibility on the relationships between employee autonomy and each of the two information processing factors.Design/methodology/approachThe proposed theoretical model was empirically validated using survey data of 266 knowledge workers that use ESM in a hybrid working context.FindingsThe results demonstrate that innovative and routine ESM use have different impacts on the quality and quantity dimensions of information processing, and information equality (quality dimension) improves employee autonomy as expected, but, surprisingly, information overloads (quantity dimension) as well. ESM communication visibility positively moderates the relationship between employee autonomy and each dimension of information processing.Originality/valuePrior studies on ESM use widely focused on ESM's positive and negative outcomes and the mechanisms from the perspectives of employees' psychological and cognitive reactions. How ESM use behaviors in the post-acceptance stage empower employee autonomy and allow organizations to leverage the organizations' information technology (IT) investments remains unclear. Drawing on the information processing perspective, this study provides a novel angle to examine how to leverage IT values that stem from ESM use by considering the complementary roles of active and passive information processing.

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Section: Esm Use and Employee Autonomymentioning

confidence: 99%

Section: Literature Review and Theoretical Backgroundmentioning

confidence: 99%

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Yin

Wang

et al. 2023

IMDS

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“…Many performance-related outcomes were also identified, such asjob performance (Kwahk and Park, 2016;Shang et al, 2022), task performance (Deng et al, 2020), employee performance (Wang et al, 2022a), employee productivity (Wu, 2013;Wu et al, 2021), employee efficiency (Wu et al, 2021), creative performance (Sun et al, 2020), employee creativity (Pitafi et al, 2020a, b;Wang et al, 2021) and employee agility (Cai et al, 2018;Pitafi et al, 2018Pitafi et al, , 2019Pitafi et al, , 2020bPitafi and Ren, 2021) to name a few.…”

Section: Literature Reviewmentioning

confidence: 99%

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Sharma

Bhatnagar

Jaiswal³

et al. 2023

JEIM

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PurposeWith the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderating role of social capital (SC).Design/methodology/approachThe paper developed and tested a mediated moderated model explaining the impact of ESM on OLC. The study used temporally separated data of 281 respondents collected in two waves from firms in India that use organizationally facilitated ESM platforms for internal workplace communication.FindingsAn analysis of temporally separated two-wave data indicates that INFL mediates the relationship between ESM use and OLC. Also, SC is found to moderate the effect of ESM use on INFL, and INFL mediated the moderation effect of SC on relationship between ESM use and OLC such that the relationship will be stronger when employees have a higher rather than lower level of SC.Research limitations/implicationsThe study theoretically contributes and extends the literature on ESM and learning in organizations. The study provides important practical implications to support and institutionalize learning at work. The results of the study provide evidence that ESM are not just networking tools but a platform for learning. Findings of the study suggest that ESM can be one such tool to promote and capture employee INFL. The results also show that SC plays a critical role in predicting the extent to which employees learn informally using ESM, thereby building OLC. This result suggests that organizations should make conscious and concerted efforts to build employee SC. The above findings also have interesting implications for learning and development (L&D) and information technology (IT) managers who wish to implement technology for collaborative purposes.Originality/valueAddressing the underlying processes that explain how ESM positively influence OLC was highlighted as a critical research gap that needs attention. The paper is novel in its approach as it provides empirical evidence for the relationship between ESM and its impact on employee outcomes, an area pertinent in today's digital economy, however, received sparse attention by management scholars so far. It also provides empirical grounds toward a meaningful shift in the social media discourse – transition from being traditionally viewed primarily as “a networking platform” to “a learning platform.”

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“…Previous studies have extensively discussed how social media use at work influences employee performance but mainly focused on employees from industries in general (Chen et al, 2022;Chen and Wei, 2020;Cui et al, 2020;Deng et al, 2021;Dittes and Smolnik, 2019;Jafar et al, 2019;Luqman et al, 2021;Shang et al, 2022;Song et al, 2019). These studies have identified influencing mechanisms underlying the link between social media use and employee performance, including knowledge sharing (Cui et al, 2020;Jafar et al, 2019), team collaboration (Dittes and Smolnik, 2019;Song et al, 2019), social exchange (Chen and Wei, 2020;Song et al, 2019), job attitudes (Ma et al, 2021;Wang et al, 2021) and perceptions of task characteristics and work environments (Deng et al, 2021;Zhang et al, 2021).…”

Section: Literature Review and Hypotheses Development 21 Social Media...mentioning

confidence: 99%

“…Prior studies predominantly explored how social media use at work influences the performance of employees from industries in general (Chen et al, 2022;Chen and Wei, 2020;Jafar et al, 2019;Shang et al, 2022;Song et al, 2019). Some scholars further specified that in the workplace, social media are mainly used for task-related purposes (e.g.…”

Section: Introductionmentioning

confidence: 99%

Making it safe: linking healthcare workers' social media use to task performance during public health crises

Wang,

Zhang,

Gong

et al. 2023

IMDS

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PurposeThis study aims to investigate the effect of social media use on healthcare workers’ psychological safety and task performance and the moderating role of perceived respect from patients during public health crises.Design/methodology/approachTo test the proposed moderated mediation model, a survey was conducted in 12 Chinese medical institutions. A total of 637 valid questionnaires were collected for data analysis.FindingsThe results revealed that psychological safety mediated the relationships between task-related social media (TSM) use and social-related social media (SSM) use and task performance. In addition, perceived respect from patients moderated the relationship between TSM use and psychological safety, as well as the indirect relationship between TSM use and task performance through psychological safety.Originality/valueThis study sheds new light on understanding how different types of social media use influence task performance in the context of public health crises. Furthermore, this study considers the interactions of healthcare workers with colleagues and patients and examines the potential synergistic effects of these interactions on healthcare workers’ psychological state and task performance.

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Facilitating or inhibiting? The role of enterprise social media use in job performance

Cited by 19 publications

References 97 publications

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Does enterprise social media use in the post-acceptance stage improve employee autonomy? An information processing perspective

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Making it safe: linking healthcare workers' social media use to task performance during public health crises

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