Facilities management outsourcing relationships in the higher education institutes

Lok, Ka Leung; Baldry, David

doi:10.1108/f-05-2014-0043

Cited by 26 publications

(42 citation statements)

References 36 publications

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“…Hence, examination of the critical success factors on outsourcing is necessary. Lok et al [11] address that outsourcing practices have impact on the outsourcing relationship types and thus the profit equations of organisations. Clients openly and regularly review their FM relationships with service providers through the evaluation of critical success factors [19].…”

Section: Literature Reviewmentioning

confidence: 99%

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The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

et al. 2021

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(1) Background: Generally, firms are reluctant to report outsourcing failures, no matter what industry they operate within. To eliminate poor performance of outsourced service providers, it is necessary to establish a specific outsourcing relationship model for facilities management (FM). The purpose of this paper is to study the concept of outsourcing relationships in relation to FM and to investigate the design of the critical success factors on sustainable outsourcing strategies through a discussion of four dimensions (ownership of FM assets, control of FM assets, competitive position and long-term plan). (2) Methods: Based on two questionnaire surveys, data were collected from 38 clients and 34 service providers. The study evaluated the FM outsourcing strategies from critical success factors in educational facilities in Hong Kong. (3) Results: This study explains the impact of FM outsourcing strategies on Hong Kong’s four commonly outsourced FM contracts including building maintenance, security, cleaning and catering from the clients’ and service providers’ point of view. (4) Conclusions: This is the outsourcing way forward in order to create a better working environment conducive for all the parties that would result in better sustainability of FM’s future and thus impact the economic objectives of sustainable development, in parallel with adding social and environmental value.

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Section: Literature Reviewmentioning

confidence: 99%

“…The organisations can improve their revenue by increasing user satisfaction with FM services, thus attracting more students [11].…”

Section: Introductionmentioning

confidence: 99%

The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

et al. 2021

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“…The main reason for the companies to outsource is to minimize risk, reduce costs, and bring in additional expertise that can achieve higher performance (Wilson, 2002a;Ikediashi et. al., 2013;Lok 2015). The services within FM are also outsourced to increase and service quality (Guercini & Ranfagni, 2015).…”

Section: Introductionmentioning

confidence: 99%

Improving Janitorial Contract Performance with Facility Management Performance Scorecards

Gajjar

Smithwick

Sullivan

2018

Journal of Facility Management Education and Research

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Facility Manager (FM) role requires expertise in various aspects of facility maintenance. Due to the diverse job functions as an FM, outsourcing and hiring external vendors is a common practice in the industry to gain additional expertise. Since a facility manager oversees the external vendor's contract and the performance of the external vendor directly affects the quality of a facility, the FM's performance is ultimately related to the performance of the outsourcing company. Hence, it is critical to measure performance and the quality of the services provided by the outsourcing company. One of the FM's at a corporation (XYZ Corporation) was faced with a challenge of low performance and poor quality on their outsourced janitorial contract. The literature review revealed that there has been very little research done with regard to outsourcing of the janitorial contract. In order to address the challenge of XYZ Corporation a performance measurement model was implemented using performance Scorecards at XYZ Corporation for janitorial contracts. The Scorecard was developed based on the previous experience of the FM group, the researchers and the specific areas targeted by XYZ Corporation that were part of janitorial vendors responsibility. This paper presents the impact of the performance measurement model on the quality and performance of the janitorial vendor and its expansion to other outsourcing contractors based on the lessons learned from the janitorial contracts. The study revealed that the implementation of a performance measurement model resulted in an overall improvement of the performance of janitorial vendor and the contractors.

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“…The most important factor was "to improve company's focus" followed by "to make cost transparent" and "to improve stakeholders' satisfaction". Lok and Baldry (2015) investigated outsourcing relationships in higher education institutions in Hong Kong applying a framework called FORT developed for the IT industry. In relation to FM they distinguish between the four relationship types: In-house, technical expertise, service commitment, and common goals.…”

Section: Literature Reviewmentioning

confidence: 99%

Strategic sourcing and procurement of facilities management services

Jensen

2017

JGOSS

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Purpose The purpose of this paper is to provide insights into strategic sourcing concerning facilities management (FM) and how it can contribute to a sourcing decision that combines the benefits of internal and external provision with consideration of business risk and cost. Design/methodology/approach The paper investigates a strategic sourcing and procurement process in a large public organisation in Denmark based on participating in internal meetings, a workshop, document studies and interviews. The process is compared to a new ISO standard with guidance on strategic sourcing and development of FM agreements. Findings A problem in the new ISO standard is that it is based on sequential model starting with detailing the demand and needs before investigating sourcing option. The case shows that the way needs are specified are depending on the chosen sourcing models. Based on a thorough analysis, the organisation decided to change the sourcing strategy with insourcing the most critical building-related activities and changing the procurement strategy from one integrated FM contract to three bundled and seven single-service contracts. The concept of right-sourcing is discussed. Research limitations/implications The research is based on a study of one public organisation, which limits the possibility to generalise the results. However, it provides detailed insights into the strategic sourcing process in FM, which can give inspiration for practitioners and further research. Originality/value The paper throws light on a strategic sourcing process which is rarely available in public because of confidentiality considerations, and it provides the first evaluation of the new ISO standard from 2016.

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Facilities management outsourcing relationships in the higher education institutes

Cited by 26 publications

References 36 publications

The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

The Challenges of Sustainable Development on Facilities Management Outsourcing Services: An Investigation in Educational Facilities

Improving Janitorial Contract Performance with Facility Management Performance Scorecards

Strategic sourcing and procurement of facilities management services

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