Facilities Management Roles in the Hotel Industry: The Skills and Competencies Required

Priyangika, K. D. T.; Perera, B.A.K.S.; Karunaratne, Tharindu Lakruwan Wickremanayake

doi:10.1080/1528008x.2019.1679060

Cited by 13 publications

(12 citation statements)

References 33 publications

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“…Hospitality belongs to the oldest profession in the world and at the same time, it is changing quite momentously to fulfil the changing needs and expectations of the guests (Crick and Spencer, 2010). The contribution of the hospitality sector to world GDP, which was 9.2% in 2010 was rapidly increased up to approximately 9.6% in 2020 (Priyangika et al, 2019). Hence, the effective performance of this sector is highly imperative for the economic development in any country.…”

Section: Fm In Global Hotel Sectormentioning

confidence: 99%

“…In this context, different types of building services under both hard FM and soft FM can be identified in hotel buildings such as HVAC system, electrical system, water distribution, waste management, housekeeping, telecommunication, energy management and health and safety etc. (Alexander, 2009;Priyangika et al, 2019). All these building services need to be well-coordinated and well-performed (Lai and Choi, 2015).…”

Section: Fm In Global Hotel Sectormentioning

confidence: 99%

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Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Dasandara

Dissanayake

Fernando

2022

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Purpose The concept of facilities management (FM) has been acknowledged as a novel avenue brought in to ensure productivity and customer satisfaction in the Sri Lankan hotel industry. Accordingly, performance measurement (PM) has become a crucial entity, where key performance indicators (KPIs) have become the most important instruments of PM in determining how well these FM services are performing. Unfortunately, nowadays, the service quality of hotel buildings has significantly retreated due to the absence of a proper PM system with relevant KPIs. Thus, the purpose of this study was to identify relevant KPIs to measure the performance of the FM services in Sri Lankan hotel buildings. Design/methodology/approach A mixed approach was used to conduct this study. Data were gathered through expert interviews and an expert survey. The expert interviews were conducted to identify the relevancy of KPIs that are discovered through literature review to the Sri Lankan context, and the expert survey was conducted to identify their level of importance. Collected data were analysed using content and statistical data analysis methods. Findings Empirical findings revealed that a PM system with relevant KPIs can be identified as a crucial requirement for FM services in hotel buildings in Sri Lanka to meet the customer needs successfully. Adequate and relevant KPIs are significantly vital for an effective PM system for FM services. Thus, ultimately, 68 most important KPIs have been captured amongst the generally identified KPIs, which can be used in developing a proper PM system to measure the performance of FM services in hotel buildings. Originality/value The previous studies have just focused on the PM in FM services in a general manner where a significant dearth in existing knowledge can be identified when it comes to exploring relevant KPIs for an effective PM system to be implemented in hotel buildings in Sri Lanka to measure the performance of FM services. Accordingly, the current study unveils the most important KPIs, which can be used in measuring the performance of FM services in hotel buildings. The study recommends the use of a proper PM system with identified KPIs by respective industry practitioners to enrich the performance of FM services in hotel buildings in Sri Lanka and thereby achieve the ultimate goals successfully.

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Section: Fm In Global Hotel Sectormentioning

confidence: 99%

Section: Fm In Global Hotel Sectormentioning

confidence: 99%

Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Dasandara

Dissanayake

Fernando

2022

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“…The second stage starts from 2012 and the topics that tend to be investigated are benchmarking, addressed by Lai and Yik (2008), Lai and Yik (2012b), Lai and Yik (2012a) and Lai (2016); facilities management is another trend of this period, studied by Hassanien and Losekoot (2002), Lai and Yik (2012b), Longart (2020) and Priyangika et al (2020). Energy, addressed by Chan et al (2003), Lai (2016), Orynycz and Tucki (2021); sustainability is another current trend, this has been investigated by authors such as Hussain et al ( 2019), Ragodoo (2011) And water quality studied by Toyosada et al (2017) and Van Hulle et al (2012).…”

Section: Main Information About Datamentioning

confidence: 99%

Mapping of the scientific production on maintenance management in hotels in Scopus

Torres-Sainz

Trinchet-Varela

Pérez-Vallejo³

2022

Rev. interam. ambient. tur.

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Hotel maintenance is one of the most important factors in providing a quality experience to guests. In this research, a bibliometric study on hotel maintenance is carried out with the objective of mapping the scientific production in this field. The database for the search was Scopus. The bibliometric method was employed using the R package Bibliometrix to calculate productivity, impact and collaboration indicators. Keyword analysis was complemented with the use of VOSviewer software and SPSS and UCINET software were used to calculate the closeness and correlation of the main approaches. A total of 310 articles published in the period 1961-2022 were found. Lai JHK and Burnett J are the most prolix authors and their articles are among the most important contributions to the field. The most studied thematic lines are Benchmarking, Energy, facilities management, Hospitality, Costs and Sustainability. The results of the study were presented for use by maintenance managers. The following were identified as future lines of research: improvements in energy management. Perform a cost-benefit analysis of redundant systems, among others.

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“…Many previous studies have used the mean weighted rating (MWR) to assess various factors and identify their importance using their rankings (Ekanayake and Perera, 2016;Priyangika et al, 2019;Madushika et al, 2020). According to Kothari (2004), MWR is a popular and well-known tool for measuring the central tendency of a statistical distribution of a variable.…”

Section: Building Construction Projects In Sri Lankamentioning

confidence: 99%

Management of variations in the public-sector building construction projects in Sri Lanka

Perera

Sirimewan

Senadeera³

2021

JEDT

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Purpose Many public-sector building projects in developing countries are prone to variations owing to the changes made to their original project scopes, and economic depressions and stagnations. Cost and time-overruns are consequences of such variations. Thus, variation management in these projects is important. Hence, this paper aims to analyse the methods of managing variations in public-sector building projects in Sri Lanka. Design/methodology/approach The study adopted a mixed research approach. Seventeen expert interviews and a questionnaire survey were conducted to identify the causes and consequences of the variations, and the strategies that will help manage those variations. Manual content analysis and mean weighted rankings (MWR) were used to analyse the collected quantitative and qualitative data, respectively. Findings The employer, consultant, contractor and several other factors are mostly responsible for the variations in public-sector building projects in Sri Lanka. Cost and time-overruns, rework and demolition and disputes are the major consequences of such variations. The study findings reveal that a detailed employer’s brief, clearly defined project objectives, a comprehensive design and set of specifications, and preliminary investigations are the strategies that will mostly minimise the variations in public-sector building projects in Sri Lanka. Originality/value The study proposes strategies to avoid or minimise the adverse impact of variations, which the industry practitioners can adopt for variation management in public-sector building projects. The study theoretically contributes to knowledge by revealing how variations in public-sector building projects in Sri Lanka can be managed by identifying their causes and consequences.

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Facilities Management Roles in the Hotel Industry: The Skills and Competencies Required

Cited by 13 publications

References 33 publications

Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Key performance indicators for measuring performance of facilities management services in hotel buildings: a study from Sri Lanka

Mapping of the scientific production on maintenance management in hotels in Scopus

Management of variations in the public-sector building construction projects in Sri Lanka

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