Facing Digitalization in the Insurance Industry

Schiffer, Sara; Stockhinger, Jan

doi:10.1007/978-3-030-80003-1_9

Cited by 4 publications

(2 citation statements)

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“…As the interview progresses, the interviewee obtains the opportunity to elaborate or provide more relevant information as appropriate [38]. Stockhinger and Teubner [39] concluded that the more intangible, not-so-obvious factors were most effectively identified through semi-structured interviews, allowing the respondents to reflect on their own experience, thereby giving them a "voice" in the study [40].…”

Section: Methodsmentioning

confidence: 99%

Digitalisation and IT Strategy in the Hospitality Industry

Wynn,

Lam

2023

Systems

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This article explores how digitalisation is impacting the hospitality industry and assesses the evolving role of an Information Technology (IT) strategy in the digitalisation process. The research approach is qualitative and inductive, based on six in-depth interviews with senior IT professionals in the hospitality industry. Findings indicate significant differences in the role of an IT strategy in guiding digitalisation in the companies studied. The depth of information provided by the interviewees supports the development and application of a model that profiles the companies regarding their degree of digitalisation and technology integration. Analysis of interview material allows the identification of key properties for successful digitalization: process agility, workforce adaptability, and technology manageability, along with a clear data culture and ensured cybersecurity. However, disparate systems and technologies, and a lack of data integrity, are key issues that leave hospitality companies with difficult choices in progressing digitalisation initiatives. The applied model and identification of key properties for successful digitalisation contribute to the development of related theory and can also be used as a reference point for senior IT professionals working in the industry.

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Section: Methodsmentioning

confidence: 99%

Digitalisation and IT Strategy in the Hospitality Industry

Wynn,

Lam

2023

Systems

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“…According to Gerth and Peppard [18], the lack of clarity regarding the role of the CIO is one of the main reasons why companies struggle with digital transformation, and additional positions have emerged as a result. Indeed, studies by Singh and Hess [19] and Stockhinger and Teubner [20] highlighted emerging roles for digital innovation such as Chief Technology Officer (CTO) and Chief Digital Officer (CDO), sometimes located in the business areas, outside of the IT department. Singh et al [21] positioned the role of the CIO as a strategic IT specialist and the role of the CDO as a digital transformation specialist.…”

Section: The Future Of the It Functionmentioning

confidence: 99%

Digitalisation and Change in the Management of IT

Wynn,

Felser

2023

Computers

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As digitalisation sweeps through industries, companies are having to deal with the resultant changes in business models, core processes and organisational structures. This includes the reassessment of the role of the IT department, traditionally the guardians of technology standards and providers of corporate systems and infrastructure, and their ongoing maintenance. This article investigates this dynamic in two research studies. Study 1 focuses on the German automotive industry and adopts a qualitative inductive approach based on interviews with IT practitioners to ascertain the key aspects of digitalisation impacting the industry and to chart the emergence of a new model for the management of IT. Study 2 then reviews the deployment of digital technologies in other industry sectors via questionnaire responses from senior IT professionals in eight organisations. The results suggest that the transfer of IT roles and responsibilities to business functions, evident in the German automotive industry, is being replicated in other organisations in which digital technologies are now embedded in an organisation’s products or services. This article concludes with a model for cross-referencing the role of the IT function with the impact of digital technologies, representing a contribution to the growing literature on digital technology deployment in organisations.

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